Lost Peacock access, wasn't sent options to retain

How can I determine whether I'm eligible for continued discounted Premium Plus access, and how to continue it? 

Please see https://www.xfinity.com/support/articles/peacock-subscription-faqs and https://forums.xfinity.com/conversations/channels-and-programming/peacock-subscription-activations/649b1cdece76231eba5587fa.

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Thanks for the links. After some trouble, I was able to use new credentials to activate Peacock Premium. However, I need Peacock Premium Plus. When I log in to Peacock, it says to manage my account on Xfinity. However, Xfinity Assistant can't seem to send me to any page where I can upgrade Peacock Premium to Peacock Premium Plus.

To clarify, previously, I had Peacock Premium Plus at a reduced price that factored in the Xfinity discount. I'd like to regain that configuration.

Comcast is urging me to return to this thread and mark it as solved, so I'll update my situation here. The way Comcast has handled Peacock is a nightmare.

Formerly, I took advantage of Xfinity's discounted access to Peacock. This gave all Xfinity customers (I think) free access to Peacock Premium, the ad-supported tier. I paid $5 extra a month to Comcast to subscribe to Peacock Premium Plus, and ad-free tier.

Then Comcast announced they were ending the Peacock benefit. Later, they backpedaled a bit and said that gigabit Internet customers (such as me) would continue to have the benefit for a fixed period. (I think it was two years.) But meanwhile, on June 27, I received an email message directly from Peacock saying that my Plus subscription had bee removed because they "were unable to verify [my] billing information." (Remember, billing was previously handled by Comcast.)

That's where the confusion really began. When I contacted Comcast about renewing my Plus subscription, they pointed me to Xfinity Assistant to "activate" my Peacock subscription. So I did that. However, the Plus subscription is still lacking. When I visit Peacock's account settings, it says that my subscription through Xfinity, so I must modify my subscription there. But Comcast/Xfinity provides no interface to modify my subscription and upgrade to Plus. In fact, it doesn't even list my Peacock Premium subscription in the Apps & Subscriptions section, which is empty.

After chatting with Xfinity Support (a tale in itself, which typically involves at least 15 minutes of wrangling with the automated support bot, which never understands the problems and continually asks to restart your modem no matter what the problem, before being connected to a human), I was sent back to Peacock Support. Peacock Support offered me three months of Peacock Premium Plus at $5.00, which is better than nothing, but the voucher code they sent me is not accepted by their sign-up system. 

So that's where we are. A broken system, wrestling with multiple support options (email, automated, human chat, Xfinity, Peacock), and no solution. I suppose I'll pay full price for Peacock Premium Plus, taking care to avoid Xfinity's interface to do so. And I'll make very sure I never, ever again try to subscribe to any third-party channel through Xfinity.

Spoke with s store rep.  She looked at their internal ticketing system.  It told the rep not to submit any more tickets about this issue.  There is no fix for reward members with free Peacock Premium to upgrade to Peacock Plus.  It is broken and may be for months.  Upgrdes cannot be done on the DVR, the Peacock website, the Xfinity chatbot, by phone support, chat support, channel-buying account page, nor the store.  We are on hold until they decide we are important enough to address the issue and provide a pathway for rewards members with Premium to upgrade to Plus.

I am a Gig customer with this benefit, and I was just asked by a chat rep to purchase Premium Peacock myself, and then they would credit my account and activate. Clearly that's just to get me to enter payment method into Peacock for future billing. 

This is a totally unacceptable solution and frankly should be illegal

Over the past two weeks, Comcast has reduced or taken away some of my favorite channels and raised my overall monthly bill to more than $330. This all started when the service rep at the Comcast store told me to call loyalty retention. I called and, instead of helping, it activate some process where I basically lost most of my premium channels and most of my DVR space without authorization. I am a 'Diamond Rewards' customer who has been with Comcast since the 1990s. I have spent countless hours on the phone this week with call reps who are kind and on-script, but they can't help me reclaim Peacock, and basically said all of the services that were taken off my Comcast bundle can bought back for more money than I was paying before. Again, I was already paying top dollar to Comcast and I honestly don't understand how to get any help at this point and one of the call center reps even told me everything is a mess right now at her company and she is frustrated. The employee at the Comcast store told me someone would contact me to let me know why I was being treated this way, but that call or email never came. The customer service has always been dicey, but this is a whole new level or something (incompetence? theft? arrogance?). I am privileged in that I can find services elsewhere and pay for them (but it's a pain), but I cannot imagine how seniors and people struggling to make ends meet are expected to deal with this. I would love to talk to an actual Comcast employee/manager who would be willing to help me and others. Have some pride in your work.