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user_f5b0d7
1st Topic

Visitor

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2 Messages

Monday, July 5th, 2021 5:36 PM

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LAFF channel showing wrong content

Past 4 days LAFF on 251 is showing wrong content….home improvement shows. Not getting ANY help. This is a programming issue…nothing can be done on my end. 

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Updated 

4 years ago

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XfinityJeniece

Official Employee

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3.2K Messages

4 years ago

Thank you so much for those additional details as it is extremely helpful for troubleshooting and better understanding your concerns! Just to confirm I understand, is the channel is showing content that is different than the content listed in the guide?

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ThisOldManPutnam

Visitor

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2 Messages

@ComcastJen Hello. Yes Channels 251 and 1188 previously showed the Laff channel. Now they appear to be showing DABL. I believe this is a local station affiliation change but can you confirm that please? And to clarify, the xfinity guide still shows them as Laff

(edited)

4 years ago

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CCAshley1

Official Employee

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746 Messages

@ThisOldManPutnam I would be happy to help and look into your concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

Again

Expert

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31.8K Messages

4 years ago

@user_f5b0d7 

Please do NOT create multiple threads on the same issue; it is against the Forum Guidelines and the Acceptable Use Policy.  If you have created one thread on an issue continue your followup there.

@ComcastJen you replied to both threads.

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user_8d9861

Visitor

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2 Messages

4 years ago

Having same problem with Laff. Showing Dabl channel instead. Are you going to put back Laff program?

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ThatDonGuy

Problem Solver

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836 Messages

@user_8d9861 Where (i.e. what ZIP code) do you live? It's possible that the station that was carrying Laff decided on its own to switch to Dabl, in which case Xfinity can't replace it with another Laff channel unless there is another station in your area that is carrying it.

(edited)

4 years ago

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user_8d9861

Visitor

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2 Messages

@ThatDonGuy zip code 30028

4 years ago

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user_38e2fa

Visitor

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2 Messages

My zip code is 30126 and I am having the same issue and so is the Xfinity location in my area.  They have a television in their lobby and it is the same programming issue too and DABL is now also on the Antenna TV LAFF channel.  Xfinity had no answer.

4 years ago

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ThatDonGuy

Problem Solver

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836 Messages

You two are having the same problem as the person in this thread. The short version: WSB has apparently dropped Laff and replaced it with Dabl. Comcast can't bring Laff back unless it finds another nearby station that carries it.

4 years ago

0

mredd3

Visitor

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2 Messages

My zip code is 30064 and I am having the same issue.

4 years ago

0

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