Just curious why channels were removed without being notified?

I have not been able to receive channel 806 WBOC all morning. What’s happened?

No my question was not answered.  

I have had Xfinity for a few decades and to say the least the cost has gone way out of control for just the basic channels. Now you move Bally Sports to a different package level?  If the internet/cable monopoly here in my area is lifted allowing other internet/cable providers to come in my area and if Xfinity stops with the price gouging I might stay. All I know is that I had Bally Sports channel like everyone else was part of my package. I would like to have this channel back.

Another issue is the call center, unfortunately Xfinity changed their customer service call center to somewhere in the outside of the USA. When I am lucky enough to talk to a human, I get the same guy who doesn’t know what he is doing and can’t seem to figure out how to get a supervisor.  Customer service is terrible and it is getting worse every minute.  

For the prices you charge, Bally Sports should be part of the base package. Quit price gouging the people. Life is hard enough with the current cost of living and with your 32.25 million subscribers, don’t you think it would be humbling to bring that channel back like it was regardless where you are in the country.  Many of the 32.25 million people actually enjoy watching their local baseball, hockey, basketball, and many other programs Bally Sports has on. I am speaking for myself however, in this form there are a lot of your subscribers that are not happy with the way this company is carrying out their day to day operations. To change this, return Bally Sports as part of the base package quit charging these ridiculous prices, bring the call center back to the USA, and then you might regain some of the reported 66 thousand subscribers who left last year. 

TX YOU tbrii7, I AGREE!!! I've been on hold for 1 hours and 7 minutes. The guy barely spoke English. He came bk about every 15 minutes & would say, "hang on, it'll be just a few more minutes". 1 day it was 1 hour and 20 minutes. After that I've never called back. That's very disrespectful towards my time!!!! Your prices are absolutely on consciencable! Last night I had Merritt Street Media channel, you updated & now it's gone. Awhile ago you changed to structured packages & stopped offering specials esp for long running customers. I've had you guys 31 yrs, am now on social security. I used to get a special on HBO occasionally & no more specials. It's becoming a rich person's activity when I add my Internet with it. $220 a month for your lowest internet & 1 step up from your basic cable pkg. I'm selling my house after 30 yrs and moving to a senior place & tx god they offer something better & less expensive so I can say, bub-bye! No more threats of all these extra charges you guys say when I say I'm cancelling. 

Hey User_165cec, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience.  I would be more than happy to offer my assistance. If you have any account related questions feel free to let us know. We are here to assist.