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user_2lyhzh
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Wednesday, September 3rd, 2025

Issues with MSNBC not loading on Comcast

september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?

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8 days ago

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user_hbjee1

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2 months ago

I find it more than just a little starnge that every other channel on comcast works just fine except MSNBC and CNBC . Have tried all of the suggested solutions offerred . Makes one wonder , doesn't it ???  RBE

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user_394d70

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We are experiencing the same with local NBC station WBAL.

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2 months ago

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XfinityRay

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3.3K Messages

Greetings, @user_394d70! I appreciate you taking the time out of your day to reach out about WBAL. Has the channel improved or still freezing and buffering? If this is still ongoing, are you watching on an X1 box or another device using the Xfinity Stream app? Have you tried any troubleshooting steps such as a System Refresh signal or using the Xfinity app troubleshooting? 

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2 months ago

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XfinityOrlandoM

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2 months ago

@user_2lyhzh

Thanks for reaching out to us, do apologize for any inconvenience you have been having watching MSNBC. Are you still having issues with that Channel? Have there been any troubleshooting steps you've tried on your own like unplugging the Xfinity cable box power cord from the back of the box for 30 seconds and plugging it back in? Or if you're streaming your cable services, have you tried doing a hard reboot on your modem by unplugging the power cable from the back of the modem and plugging it back in?

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user_3h6fvx

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18 days ago

Same with my comcast. Both in home and the streaming app.

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em2be2

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8 Messages

18 days ago

Mine too, has been happening for a couple of weeks. Only MSNBC. Very annoying when it freezes every few minutes. 

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XfinityChristy

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2.4K Messages

 

em2be2 

It sounds incredibly frustrating when you're trying to relax and watch a channel like MSNBC, only to have issues. Please accept our sincerest apologies for the inconvenience this is causing you. We absolutely understand how disruptive that can be!

We'd love to help get this sorted out for you as quickly as possible. To do that, could you let us know if you're still having trouble with MSNBC right now?

 

Also, to avoid having you repeat anything, could you share if you've already tried any of these basic troubleshooting steps on your own?

* If you have a cable box, did you try giving it a refresh by unplugging its power cord for about 30 seconds and then plugging it back in?

* If you're streaming your services, have you attempted a full reset of your equipment by unplugging the power cable from the back of your modem and plugging it back in?

 

Let us know, and we'll figure out the next steps together!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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tbill1

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690 Messages

18 days ago

Morning Joe was bad today..freezing picture or breakups every 3 minute - Chicago area

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XfinityMatthew

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1K Messages

Hello tbill1 We would love to help get this figured out for you. Can you tell me what troubleshooting steps you have completed so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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krame

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7 Messages

18 days ago

Same in the Baltimore area today with MSNBC.  NBC has also been subject to intermittent freezing the past month or so.  Funny since Comcast owns NBC

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user_jdkwyx

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same here...what is going on!!! sounds/looks when it freezes or the sound cut out --right at the most important parts!....sounds like something else is happening....   

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10 days ago

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XfinityThomasA

Official Employee

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2.9K Messages

 

user_jdkwyx - We’re here to help and want to make sure you feel supported every step of the way. Just to check in — have any of the steps shared in this thread helped improve the situation so far? If not, no worries — we’ll work through this together and make sure we get things sorted out for you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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