Visitor
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5 Messages
Is there any way to get a list of what channels I'm paying for?
The channel lineup page lists every channel *available* but not which channels I'm paying for, despite that being a pretty important part of the contract.
Visitor
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5 Messages
The channel lineup page lists every channel *available* but not which channels I'm paying for, despite that being a pretty important part of the contract.
XfinityDemitrius
Official Employee
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2.3K Messages
5 months ago
Hey @user_7aksx2, Thank you for visiting our official Xfinity Forums Community support page. I recommend viewing our Xfinity Channel Lineup and TV Guide page where you can view the different channels which are in each package. We do not have a document that we can provide you, but this would be the best resource to see what channels are in each service tier package we offer. It will go over the included channels in our Limited Basic/Choice TV, Sports and News TV, Popular TV, and Ultimate TV Xfinity Video plans.
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user_phoenix
Visitor
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1 Message
5 months ago
I am here because I am looking for the same thing or even the list of channels included in each level of service. I do not pay for HBO. I don't get HBO but your link you last provided shows HBO in the list. Two years ago, we were able to get a list of channels that were included at each service level to determine what best fits our needs. Where can we find this?????
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doctorhifi
Visitor
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1 Message
4 months ago
Liars. This link does NOT show my channels, the ones I pay for, it shows ALL CHANNELS in the package, including ones that I DO NOT PAY FOR. Explain how to get an actual list of channel on my plan, and NOT including channels that I CANNOT get.
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user_e84yq5
Visitor
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1 Message
3 months ago
I spent 45 minutes with live chat today trying to get this information. She clearly HAD a list of channels per package that was exactly what I was asking for three times in three different ways BUT the only thing she sent was the entire channel line-up. Then she insisted that on the ALL CHANNELS list, there was some kind of indication of which package(s) each channel was part of - which would have been great, except that there was absolutely no such thing on the document - no colors, codes, or links to anything. She gave me a very vague listing of the "types of channels" that were available in the 125+ package, but would not give specifics. Then she tried asking what I was looking for, so I gave her a few channels and then she told me that I would have to get the ultimate package. I listed Discovery, History, news and local sports. There's NO WAY I would need the ultimate package for those. But, of course, I don't actually know that since I apparently can't be given the actual channel list per package. I finally told her it was like going to the grocery store and buying a sealed carboard box labeled "fruit and things like fruit." SO INCREDIBLY FRUSTRATING! I'm not buying a package with hidden contents. How are you supposed to compare packages? And, of course, they had already bumped me up to the highest level package and internet speed without my permission or request and now my bill is nearly $300/ month for stuff I don't want!!!
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ploofee
New Poster
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3 Messages
18 days ago
This is completely outrageous. The only channel line up I can access independently is all channels available at my service address. No indication if I have access or not. Neither is there an option to see what the cost of additional programs if I choose to subscribe.
i just spent 40 minutes on the phone with a customer service rep that succeeded only in sending me the same list of channels available at my address… twice!
what channels am I paying for? What others are available? What would changes (additions or deletions) cost.
It should not be this difficult.
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