Lmcdonnell639's profile

New Poster

 • 

1 Message

Fri, Feb 5, 2021 6:00 PM

ION Channel

Why does ION Television channel ( only ) ION picture is Pixelated and sound not in sync.

Responses

Visitor

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1 Message

3 m ago

I’m having the same issue only happens with ion. 

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Visitor

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2 Messages

2 m ago

ion channel Pixelates on streaming devices.

Can hear the description of the actor movements when watching tv connected to box

Official Employee

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135 Messages

Hey there, I would be happy to look into this for you. How long has this been going on and is it both HD and SD channels? 

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New Poster

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2 Messages

I don’t have any SD channels. Only happens one one TV

Official Employee

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145 Messages

Hey, there @LindaMary. We can certainly take a closer look and see what's going on with the service. Please send a Direct Message with your full name and address. 

 

 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Wag597

New Poster

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11 Messages

2 m ago

We are using Roku and ION is pixelating on the channels we have available (13, 178, & 1421).  We just started using Xfinity for our TV 6 days ago.  2 days ago we watched ION and it was pixelating so we switched to antenna.  Tonight we are watching ION again and it is pixelating again.  We tried all 3 channels.  Is this a common problem streaming ION?

Official Employee

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150 Messages

Hi there @Wag597 I'm so sorry to hear that you're experiencing issues with ION, and we would definitely be happy to take a look into the matter with you and discuss further. I do ask that you please create your own post regarding this issue there so we can assist you on your thread.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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