U

Visitor

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1 Message

Mon, Sep 13, 2021 12:21 AM

Closed

Ion channel pixelated with Roku device

Ion channel is pixelated when using Roku device. How do I fix this?

Official Employee

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342 Messages

1 y ago

Hello @user_4d61de! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your Xfinity Stream service through the Roku, but you have definitely come to the right place for assistance! I wanted to check in and see if you're still having the same pixelation concerns! We would love to help you troubleshoot if this is still occurring! Please let us know, so we can get this taken care of as soon as possible! 

Visitor

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1 Message

6 m ago

This is still a huge problem-why is it happening?

i cannot watch 16/711 on Comcast Oakland. 

(edited)

Official Employee

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181 Messages

@user_61cc74 I'm truly sorry that you're still experiencing this. I'd like to help you privately. Can you please send me a message with your name and address? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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