Holinator's profile

New Poster

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2 Messages

Saturday, November 23rd, 2024 12:23 AM

Closed

INSP

Cannot believe that xfinity removed INSP from its ultimate package.  Thst channel was very important to my partner Ed.  I think we will be moving back to Breezeline.  I really only want INSP so we are not willing to pay $10 for one channel.  Shame on xfinity.  It is not like it’s a premium movie channel.

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Regular Visitor

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6 Messages

2 years ago

Look at channel 1431, it is back

1 Message

I really missed it when it left. Just found it again!  Hit the channel on a whim and couldn't believe it. 

Official Employee

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2.3K Messages

2 years ago

Hey @Holinator , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding INSP. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Contributor

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346 Messages

2 years ago

it's still there....

was moved to the entertainment tier like a year ago, are you just noticing this now?

Visitor

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1 Message

1 year ago

This is ridiculous. The Xfinity assistant is junk. I just need access to a channel I'm already paying for; INSP 1431. I have 1430 and 1434 but no access to 1431. It's in my lineup page but I do not have access to it. Please fix this!

Official Employee

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1.1K Messages

Hello @user_6azn4u. I am sorry to hear you are having trouble getting access to INSP. I would love to take a look at your account and get this resolved for you. Please send us a direct message with your full name and address so that we can take a look for you. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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