Frequent Visitor
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20 Messages
In Chicago, TV show starts and stops.
I'm in Chicago, and I'm trying to watch the Amazing Race on Comcast channel 189 (CBS in HD). Unfortunately, the show keeps starting and stopping.
This phenomenon seems to be happening only on channel 189. This phenomenon is not happening on channel 187 (ABC in HD) or on channel 188 (NBC in HD).
What is going on here?
tbill1
Contributor
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739 Messages
2 days ago
Just watched Survivor (right before Amazing Race) on 189 Chicago. Same problem
(edited)
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XfinityQuemekia
Official Employee
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1.5K Messages
15 hours ago
Thank you for reaching out to us about this @FilmFan42.
Since the picture freeze is happening only on channel 189 while your other channels look great, this usually means there is a slight glitch with that specific channel's feed or a loose connection behind the box. If the issue is still occurring, as a quick first step, could you make sure the coaxial cable is screwed in tightly at both the wall and the back of your box, and try giving the box a quick restart by unplugging its power cord for 30 seconds?
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XfinityJustinM
Official Employee
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1.1K Messages
7 hours ago
Hi @FilmFan42,
@XfinityQuemekia's comment was accidentally made private which is why you were no longer able to see it. I have unprivated the comment so that you can review it and our team can continue to help based on your response.
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