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user_q2hvvn
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Friday, September 19th, 2025

Impossible to Subscribe to New Orleans Pelicans: NBA League Pass Channel (3052)

I have been going in circles between the TV telling me to go to this website to the website telling me to subscribe through the TV Voice commands. On neither the TV Search, the actual Channel, or anywhere online is there a Subscribe or Purchase button/option. I spoke to a customer service rep who insisted I could simply press a team logo and subscribe to the channel.

1) All 29 other team logos are available but the Pelicans one is missing

2) Even if I go to another team's logo there is still no Subscribe or Purchase button.

Someone from Xfinity please help!

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1 month ago

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ThatDonGuy

Problem Solver

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852 Messages

1 month ago

Do you live in Louisiana? I doubt that you would be allowed to subscribe to NBA League Pass for a team whose games would be blacked out where you live. The NBA, like MLB and NHL, expects everybody to watch local games on their regional sports network, even if you have a cable service that won't carry that channel.

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user_q2hvvn

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@ThatDonGuy​ No, we live in the Bay Area (go Warriors!). The Pelicans have some of our old favorite players, and we want to watch them this year. So no, it's not a blackout issue. Any other ideas? It's strange: we can't even buy the NBA League Pass, when we go there on the TV there is no Subscribe or Purchase button.

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1 month ago

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XfinityJeff

Official Employee

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298 Messages

Good morning @user_q2hvvn, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good weekend. I am sorry to hear that you are having issues subscribing to the NBA league pass for that specific team, I know how frustrating it can be to not be able to watch the players you want, but you have reached the right group that can take a look into this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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1 month ago

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