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D-man
20th Anniversary celebration
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Rousing Reactor

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135 Messages

Thursday, December 18th, 2025 1:57 AM

I still can't find a comparison of the different channel tiers

I don't know why this is so hard.  Every time I get to the channel list after I sign in, it just shows every channel, not the ones by tier. I have the Ultimate package now because I used to need Root Sports but now that is gone, I may be able to get by with the Plus package.  Can someone show me a comparison?  

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3 hours ago

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XfinityDuron

Official Employee

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403 Messages

2 days ago

Hello @D-man I understand why this could be frustrating. Here is a website that does compare TV packages https://www.xfinity.com/learn/channel-lineup. I hope this is helpful 

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D-man

Contributor

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135 Messages

That is one of the sites I have been trying that does not work. It always times out and says page not available or to delete my cookies.  Deleting cookies does not work, as this page still does not load.

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2 days ago

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XfinityRaul

Official Employee

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2.4K Messages

@D-man I just tried that same link my colleague shared on my computer and it worked for me. Do you by any chance have another device you can use to try and access that website? Have you tried using a different web browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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D-man

Contributor

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135 Messages

Ok that worked on my phone for some reason.  Thanks.

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1 day ago

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XfinityThomasA

Official Employee

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3.1K Messages

 

Thank you for letting us know this has worked for you so other readers may benefit from the exchange, D-man!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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XfinityDemitrius

Official Employee

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2.3K Messages

3 hours ago

Thank you for taking the time to message in @D-man. I am glad we were able to get our newly released Xfinity TV Plus added to the account and even increase the Xfinity Internet to our Xfinity 1 Gig Internet tier. All the changes are set in motion. If you need to return any equipment, please visit our handy 'How to return your Xfinity equipment' guide. Thank you for being a valued part of our Xfinity Community and we hope you have a great holiday season ahead. 

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