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user_7372b4
1st Topic

Visitor

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2 Messages

Wednesday, December 29th, 2021 12:15 AM

Closed

I need to cancel History Vault

Without giving me a screen that confirmed my decision (which I would have said, whoa, no, didn't meant to do that), I got signed up for History Vault.  I need to cancel this and cannot for the life of me figure out how to do this. Any help?

Question

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Updated 

3 years ago

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XfinityThomasC

Official Employee

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2.5K Messages

3 years ago

Hey @user_7372b4! Our team can help. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_7372b4

Visitor

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2 Messages

@XfinityThomasC Thank you for responding. I ended up going into an Xfinity store because I was so frustrated

3 years ago

0

XfinitySheila

Official Employee

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1.1K Messages

@user_7372b4

 

Thank you for getting back to me, I am sorry to hear about your frustrations but glad you were able to get the help needed. Please let me know if there is anything more that we can be of assistance with. We are here for you every step of the way and always happy to lend a hand. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e36ad5

Visitor

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1 Message

3 years ago

Need help with this as well.

1

0

XfinityAntoine

Official Employee

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1.4K Messages

Hey @user_e36ad5! If you're having issues as well please send me a private message. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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