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user_55cb5c
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Tuesday, December 10th, 2024 9:22 PM

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I am trying to activate paramount+. It appears that Xfinity no longer provides phone support.

I am trying to activate paramount+ ... no luck. It appears that Xfinity/Comcast no longer provides phone support. So how can I get this done?

Scanning the QR code provides nothing. Going to paramountplus.com/provider ( or paramountplus.com/xfinity)  will not accept the activation code provided..

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1 year ago

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XfinityAldrik

Official Employee

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2.7K Messages

2 years ago

Thank you for reaching out to us @user_55cb5c! At this time, a subscription that included access to the Paramount + Showtime live channels is separate from the Paramount+ App. Access to Paramount+ and Paramount+ content available through On demand is billed separately. 

 

To subscribe to the Paramount+ app through the box, we have this dedicated article here.

(edited)

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user_55cb5c

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404 Error

Sorry, the page you are looking for cannot be found

?????????? Other advice...

2 years ago

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XfinityAldrik

Official Employee

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2.7K Messages

Thank you for letting me know @user_55cb5c! There was an issue with the hyperlink, so I updated it after your message. The URL is:
https://www.xfinity.com/support/articles/paramount-plus-app 

I am an Official Xfinity Employee.
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2 years ago

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Krk34

9 Messages

1 year ago

So let me get this right….

we pay you for the premium paramount+/showtime channels but STILL have to pay to access and watch the stuff on the paramount+ app ???

4

XfinityEricB

Official Employee

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3.4K Messages

 

Krk34 I would be happy to assist you with accessing the Paramount + app as you are having trouble after subscribing to it. To confirm, are you trying to log into the app using a device of yours, or our TV box? Have you been able to log into it before without issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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TLPAWP

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2 Messages

@Krk34​ Surely not, but Xfinity is not a choice on the list of providers on Paramount plus.com.  I pay on my statement, have a smart TV and cannot find how to get in without paying again to Paramount as well!

1 year ago

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TLPAWP

Visitor

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@Krk34​ I spent an hour on the phone trying to get it fixed and was assured it had been corrected.  Still can't get in!

1 year ago

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XfinityJeniece

Official Employee

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4.2K Messages

 

TLPAWP Thanks for reaching out through Xfinity Forums regarding your issues with Paramount+. Here is a link with the details on how to sign in, https://www.xfinity.com/support/articles/paramount-plus-app. Let us know if this helps! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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