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2 Messages

Saturday, May 7th, 2022 10:16 PM

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How do I cancel HBOMAX

There are tons of posts asking this question but the response is always to use peer-to-peer chat or a direct message.  I get HBO MAX through xFinity/Flex but neither the app nor account management nor the Flex provide an option to cancel.

How can I get started?

Question

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Updated 

3 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

3 years ago

Hi! Thanks for posting here in our Community. We can help! For starters, do you recall the method used to sign up for HBO Max in the first place? Did you have an existing account, or did you sign up for the service completely through us? Here is a link to help: https://www.xfinity.com/support/articles/hbo-max. 

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user_0ef88d

Visitor

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2 Messages

Neither option worked for me and I can’t figure out how to ask xfinity to do

3 years ago

0

CCRose1

Contributor

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242 Messages

Hello @user_0ef88d. Sorry to hear that those options did not work for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3Ac0YC2

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_84ef09

Visitor

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1 Message

3 years ago

Want to cancel HBOMAX

1

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CCSean1

New Problem Solver

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318 Messages

Hello @user_84ef09, thank you for taking the time to reach out to us on the forums I hope you are doing well! You can manage your subscription channels and modify them through our awesome Xfinity app or web portal by following the instructions here https://comca.st/3atSNpU.

 

We also would be more than happy to assist you on our end as well if you would prefer. Please send us a direct message with your first and last name and address to get started.

 

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back and forth messages with any user by clicking the messages. 

 

I no longer work for Comcast.

3 years ago

0

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