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2 Messages

Sunday, December 31st, 2023 6:03 PM

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H&I Missing from 116 and 1012 in the Seattle Area

What happened to H&I?  I was watching it last night and this morning both channels are broadcasting a Spanish station.  Did it move, or was it removed?  This is one of my primary stations.

Visitor

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18 Messages

1 year ago

I've already left several comments expressing my displeasure with Comcast and the removal of the H&I channel, but this one is going to be short and sweet and in line with the last few comments posted here. Comcast, please find a way to bring back H&I, which is clearly an important channel to many of us. My bill just went up $26, to $304 per month, which is, in and of itself, outrageous.

The responses from the "representatives" in this thread have been next to worthless, providing no relief and copious amounts of misinformation. I and others are being pushed perilously close to dropping your company altogether.

Bring back H&I!

New Poster

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6 Messages

1 year ago

We're evaluating our options again, in the wake of the announced latest huge increase from Xfinity on Cable TV, plus further erosion of the service. Part of that analysis is to see how well HD antenna works, and I found last night that we can reliably get all the KVOS stations, including 12.8 with H&I (and KFFV with it), using a $12 HD antenna I bought some years ago. Impressive, given the transmitter is I think 71 miles away. It helps if I place the antenna outside, and helps a little further if on the roof. If we want TCM, SCI, and others, we note that the Sling TV interface appears to have improved a bit since we last looked at it (a few times ago of them jacking the rates and eroding the service by moving TCM to an expensive and largely unrelated package). Interestingly, much of what we want we can get straight off the air with just the HD antenna (and that's all made more attractive via an antenna-capable TiVo). So we're evaluating, which is silly for Comcast as a company given that we have no quibble with the reliability, instead, with the reduced or awkwardly bundled content and continually jacked up prices. Having to call up every year or two and beg or explain that each transgression threatens to exhaust my tolerance  has eroded my patience. As I said, the only reason that has kept us with Comcast for decades now is that they support TiVo, but if we ditch Cable TV with them, we then have no reason to stay loyal to them for internet.

New Poster

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8 Messages

1 year ago

I have posted about this before but now that I know more I want to expand my answer.  I too have no love for Comcast and also have a $250+ bill for the triple package.  But I think the disappearance of H&I was out of their immediate control.  They were getting the signal from the KVOS station subchannel and KVOS made the switch to Univision.    Something like that happened to the CW signal when KSTW dropped the CW signal.  Comcast put at least the primetime CW onto channel 328 with Comet.  That made tuning to it with the Guide awkward.  They have since restored CW to 112 but I don't know what they dumped from it.  As stated, H&I is now on the KVOS station and I hope Comcast makes a deal with them to get it back.  Hell, they are charging us more than $22 a month for local channels.

Added note:  When will they change the software in the DVR to temporary turn off the captions when the Guide is brought up?  They overlay the schedule.  And while I am at it, why do I keep getting the RDK03033 error?  It happened yesterday and the DVR would not do take any commands while the error kept popping up.  My cable connections are fine! 

Visitor

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18 Messages

If Comcast was not directly responsible for the loss of H&I, fine, but now it's incumbent on them to find a way to bring it back, however that might look. I've not demanded much from this company over the many years I've used their services, but I draw the line here. As I said before, the lack of response from Comcast to this matter in these comments speaks volumes, none of it good.

New Poster

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6 Messages

I agree with this. The local Comcast people should know what is happening with major local stations, and should add H&I somewhere "on the dial", given the hefty bills we pay, and given that $30 is for "broadcast TV fee", which, if I understand that term, involves local stations.

Regular Visitor

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24 Messages

@grmells​ I also think they should be aware of the programing they're selling us and notify us of any changes.  

Visitor

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18 Messages

1 year ago

Comcast, bring back H&I!

Gold Problem Solver

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8K Messages

1 year ago

Please read through the previous comments. I assume Comcast and KVOS are probably in negotiations, but if KVOS was not carried at all, then they have to start from scratch. That can take time, and lots of money for lawyers. It also depends on KVOS and how greedy they are, too. Comcast is very well aware of the rapid cord cutting due to rising costs, and they don't want to have to raise rates any more. Yes, people posting here may love H&I, but again, there are many who couldn't care less about it. Just like the rapid fall of RSN's (Regional Sports Networks), forcing Comcast to push them into higher tiers so they can LOWER the bill of the 99.9% who never watch those obscenely prices sports networks.

Regular Visitor

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24 Messages

@Andyross​ So it's departure was unannounced and yes, I've read all their excuses about that: but still, with the money I pay them, I'd expect them to be more aware of their content.

Is there going to be any status/progress reports or announcements?  I'm spending way too much buying additional content.

Visitor

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18 Messages

1 year ago

Comcast, bring back H&I!

Visitor

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18 Messages

I guess there are no updates? Nothing but crickets from Comcast.

1 Message

1 year ago

Hey Comcast: Since you jacked up the price for ROOT Sports, I have a decision to make regarding whether to stay with Comcast in the spring when baseball starts. If H&I is back or not will be a factor in that decision.

Problem Solver

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1.3K Messages

@user_g3aww6 We would hate to lose you as a customer. What I can do is review the account to be sure you have the best price out there. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

New Poster

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5 Messages

Comcast make it So,  Bring back H&I

8 Messages

1 year ago

I decided to cut the cord with Xfinity. After not having H&I and then jacking up my bill I've had enough. I may still use them for internet depending on how CenturyLink works at my place - if the speeds are good then I'll stick with them, if not I'm ok just using Xfinity for internet. 

Regular Visitor

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24 Messages

@user_jxjdbn​ 

Thanks for this.  It seems I'm now paying them a LOT of money for cheap equipment and show coverage I'm largely not interested in; excepting some selections I have to pay them even MORE money for.     

Visitor

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5 Messages

1 year ago

I want Hawaii 5-0 and Star Trek and the A-Team back.  This move is totally bogus.  Give us H&I now!

Official Employee

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1.8K Messages

Hey @Sunbather,

 

Thanks for visiting our official Xfinity Forums Community Support page. We can certainly look into the issues are you are experiencing with the Heroes & Icons channel. Are you missing the channel completely, receiving an error message, or alternative audio? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

What is this a bot?  You have a lot of angry customers, The channel is gone.  Maybe I should switch to DirectTV, they seem to have no problem carrying this, meanwhile you guys shut if off and act like Pluto is an acceptable alternative.  

Retired Employee

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300 Messages

@Sunbather none of us are bots and while Pluto does provide similar offerings and MeTV is the affiliate channel in the Seattle area for H&I. I can understand your frustrations with a favorite channel no longer being carried. We pay programmers in order to bring you the entertainment you love and we always make a number of reasonable offers before a decision is made to add or remove a channel from our lineup. 

3 Messages

1 year ago

This forum has been super helpful to me, as losing H&I has been frustrating and disappointing.  Thank you to everyone who has posted, and thank you to Xfinity for allowing the forum.  Because of the way that Comcast has handled the H&I issue, I have discontinued Xfinity TV altogether (kept internet) and substituted two streaming services, one with H&I (and fortuitously INSP as well).  I also saved a lot of money, but I didn't realize that this would be the case at the outset.  I would never have taken the time--never would have made the effort--to investigate other options had it not been for H&I and how it was handled--the ongoing lack of communication apparently even to agents trying to help us when H&I was so important to many customers, including me.  I hope that Comcast lets the community know if they are in negotiations with H&I, and a timeframe for when they hope to have service restored.

Regular Visitor

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24 Messages

Will you share which two streaming services you went with?

1 year ago

I too have cancelled xfinity, going with Ziply Fiber for internet and Fubo + Hulu for live TV. With all that, my bill will be 1/2 of xfinity.

Official Employee

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1.8K Messages

Hey @angusblackwylde,

We would be more than happy to assist and address any concerns you  may have regarding the Heroes and Icons network station. Please send us a direct message with your full name and service address. 

 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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24 Messages

@XfinityDemitrius​ With any NEW information?  Or just more guidance to sites like Pluto which keep hanging up, playing the same episodes over and over again, or offers to reduce your high subscription rates?

Official Employee

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1.8K Messages

Hey @james_98188,

 

Thanks for visiting our official Xfinity Community Forums support page. I am sorry to hear you are experiencing issues accessing the H&I Network. We can certainly help review your channel line-up and services. If you are experiencing issues with PlutoTV, we recommend reaching out to them for any guidance and information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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18 Messages

So, I guess that's it then. It seems that this is Comcast's M.O., the problem arises, losing H&I in this instance, complaints are made, as in this thread, incompetent "agents" with no knowledge of anything are sent in to post a few comments and basically do nothing, and the problem at the company level is otherwise fully ignored. Prices are raised, then it eventually dies down and that's that. H&I, a favorite channel for many of us, is gone, likely to never return and Comcast couldn't care less. That's one heck of a business model. They get their money, every month, and that's all they care about. $304 per month, guys, $304 per month.

Visitor

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5 Messages

1 year ago

Why do other Comcast cities like Chicago have H&I, but we don’t?  Can we hear from an agent that they have spoken to or escalated this to an executive in programming instead of shallow replies?  Again, Pluto is not an acceptable alternative.

5 Messages

I was told by H&I they were negotiating. Who I don't know

Visitor

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3 Messages

I am thinking that maybe H&I may be the culprit.  I was at my neighbor's home 2 days ago & he showed me his SUPERBOX..has 13000+ channels (13000+ is not a typo!)  He has so many channels, but his H&I also now gone!  I am goint to buy SUPERBOX (buy a box & no more payments.  It is streaming.  I have 5 tvs (I like 1 in rooms so I can move around if working in each room) & need 5 boxes & initial cost is spendy but after that?? 0  My friend has had his for 4 yrs w/no issues.  Just another idea

4 Messages

1 year ago

Xfinity. It's been over 3 month's since H&I was removed from your programing line up. Your agents told me it was being negotiated...no status update from you just price increases..what [Edited: "Language"] kind of company doesn't listen and respond to customer complaints? 

(edited)

Gold Problem Solver

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8K Messages

1 year ago

Why put all the blame on Comcast? The station may be making unreasonable demands of their own. Corporate America will blame each other, while customers get flushed down the toilet.

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