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user_152cb0
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Thursday, November 3rd, 2022 7:22 PM

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H&I channel removed from Ultimate package

H&I channel was a part of my plan yesterday and now its gone.  I receive a message stating the channel requires a subscription. Wht changed??? 

Question

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Updated 

2 years ago

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XfinitySara

Official Employee

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1.6K Messages

2 years ago

Hey there, @user_152cb0! Thanks for bringing your channel concerns to the community for assistance. We want to make sure that you maintain access to all channels included in your line-up, and I'm happy to help however I can! Before we take this away from our public platform to address your specific account, may I ask if you've tried all channel numbers this station has on your line-up?

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user_b3ce90

Visitor

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1 Message

2 years ago

I'm having the same issue. This channel is basically the only reason I still have cable. What is the result here? 

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XfinityPeterH

Official Employee

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1.8K Messages

Hello @user_b3ce90 and thank you for your concern about your channel. We are here to help you! Please feel free to send us a Direct Message with your full name and complete address:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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2 years ago

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stevebpsf

Contributor

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177 Messages

2 years ago

That is odd even the lowest tier  package should carry most over the air channels as long as your local sub channel is still an affiliate of H&I.  I know affiliates change from time to time and Comcast will broadcast whatever is associated with that channel.   The only answer I would have is Weigel asked for more money  for Comcast to broadcast this channel and Comcast is forcing subscribers in your area to pay extra for an over the air channels.

According to my research 

Heroes & Icons (H&I) is an American digital broadcast television network owned by Weigel Broadcasting.Usually carried on the digital subchannels of its affiliated television station in most markets.

hopefully one of the moderators contacted you privately with an explanation.

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Sh00ter

Contributor

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22 Messages

2 years ago

Why cant these Comcast “experts” ever comeback and explain the corrections they made to the issues presented?  Why No followup?

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