Hey @user_esfzcg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the HGTV channel. I would be more than happy to offer my assistance looking into this further for you. Are you experiencing issues using an X1 device, mobile application or Xfinity Stream App on a streaming box device?
Good evening user_alldhq. I would be happy to assist you with this further. I would need some additional information from you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
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1.9K Messages
4 months ago
Hey @user_esfzcg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the HGTV channel. I would be more than happy to offer my assistance looking into this further for you. Are you experiencing issues using an X1 device, mobile application or Xfinity Stream App on a streaming box device?
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