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Sunday, March 2nd, 2025 12:17 AM

HGTV

HGTV channel not working lately. All other channels are fine. Please help 

Official Employee

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1.9K Messages

3 months ago

Hey @user_esfzcg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the HGTV channel. I would be more than happy to offer my assistance looking into this further for you. Are you experiencing issues using an X1 device, mobile application or Xfinity Stream App on a streaming box device? 

Visitor

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1 Message

Upgrade to hgtv....please

Official Employee

 • 

189 Messages

Good evening user_alldhq. I would be happy to assist you with this further. I would need some additional information from you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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