M

Thursday, August 29th, 2024 3:23 AM

Help.

I upgraded my cable package but the new channels are not working.

Official Employee

 • 

1.5K Messages

15 days ago

 

Moose150ms Thank you so much for using our Forums to contact us and we are happy to work with you to find a good deal. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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