New Poster
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6 Messages
Help with New Cable Box Setup / Ref Code 3007
Need help with setting up a new tv box. Screen says “Your account needs some attention….Please call…Ref Code 3007”. I called and automated system said a signal was sent and could take up to two hours to load channel guide. Does anything else change once the signal is sent or is this screen left on the whole time?
XfinityArmand
Official Employee
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2.1K Messages
3 years ago
Hi there and hello to you @Tcw43777! Thank you so much for taking the time to reach out to Xfinity ere on our Community Forum. We are so glad to hear from you and want to assist in getting this taken care of for you in any way that we can today. No worries! You have reached out to the right team and we are certainly going to get you squared away. So that we can get down to the nitty gritty as to what is going on, please feel free shoot us a private message with your full name and complete service address so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/2ZwGa8t
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_9e7a28
Visitor
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1 Message
3 years ago
I am having the same problem. Is it impossible just to talk to someone??????
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