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user_4wggxv
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2 Messages

Friday, March 21st, 2025 10:11 PM

HD channels

Our HD worked Wednesday, not yesterday or today. Bill is paid, reset the box a few times, cables seem tight. Why is this happening?

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10 hours ago

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XfinityDemitrius

Official Employee

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1.7K Messages

8 days ago

Hey @user_4wggxv, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services and the HD channels. I would be more than happy to offer my assistance looking into this further for you.


Are you currently using our Xfinity X1 Video set-top box equipment? If so, could you please attempt to go through the steps provided on our 'X1 System Refresh feature overview' support page to send some signals to the equipment to see if that help restore access to the HD channels that may be within your subscription? Please let us know if these steps work at your next available convenience. Hope to hear from you soon.

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user_4wggxv

2 Messages

No, currently using the XR 2. It worked fine prior to this though.

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2 days ago

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XfinityAngie

Official Employee

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1.7K Messages

 

user_4wggxv, Are things working any better? If not, we may need to run through some troubleshooting steps with you. 

 

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10 hours ago

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