Larrytod's profile

New Poster

 • 

1 Message

Thu, Oct 1, 2020 1:00 PM

HBOMax

I have Premium Channels, including HBO, on my X1 Svs on my tv.  How do I view HBOMax on my tv?

Responses

Rustyben

Expert

 • 

24K Messages

9 m ago


@Larrytod wrote:

I have Premium Channels, including HBO, on my X1 Svs on my tv.  How do I view HBOMax on my tv?


some newer Roku Ultra devices will soon have Airplay 2 that you could stream from iOS phone/tablet. other than that, a Desktop/laptop connected via HDMI.

TerriB

Most Valued Poster

 • 

3K Messages

6 m ago

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!

Rustyben

Expert

 • 

24K Messages

6 m ago


@TerriB wrote:

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

TerriB

Most Valued Poster

 • 

3K Messages

6 m ago


@Rustyben wrote:

@TerriB wrote:

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


===

 

Thanks @Rustyben

 

I can stream HBO MAX on my phone just fine but  we don't watch movies on tiny screen...duh.......need to be able to watch it on tv as promised. I have used a code 3 times and each time it said I was all done and was ready to watch on tv.  Refreshed the entire system too and it wanted the code again. I have done all I can do .  My expectation that a Comcast Employee with jump in with help  is very low. I tagged three of them in my original post. 

 

We want to see Wonder Woman 1984 so timing is of the essence to get this resolved. We qualify for HBO MAX on X1 so we expect it to work...period.

comc25

Regular Contributor

 • 

117 Messages

6 m ago

Go to the local store or call and get the box swapped. This should be easy.

Official Employee

 • 

2.5K Messages

6 m ago

Hi, TerriB. Long time, no talk. I hope you have been doing well.

 

It's upsetting to hear you're experiencing complications with the HBO Max app activation/authentication. I'm here to help. Here is a link with the step by step activation instructions: https://comca.st/3mFkH2G and then here are support links from HBO: https://comca.st/3mDyCpX and https://comca.st/34AIdaL. Are you home now, by chance @TerriB? If so,  please send me a PM with your first and last name so I can help you out with getting this resolved. Thanks! I look forward to hearing from you. 

TerriB

Most Valued Poster

 • 

3K Messages

6 m ago


@ComcastMorgan wrote:

Hi, TerriB. Long time, no talk. I hope you have been doing well.

 

It's upsetting to hear you're experiencing complications with the HBO Max app activation/authentication. I'm here to help. Here is a link with the step by step activation instructions: https://comca.st/3mFkH2G and then here are support links from HBO: https://comca.st/3mDyCpX and https://comca.st/34AIdaL. Are you home now, by chance @TerriB? If so,  please send me a PM with your first and last name so I can help you out with getting this resolved. Thanks! I look forward to hearing from you. 

 

===

@ComcastMorgan

 

Thanks so much for being here for me. I just messaged you. Magic happened. Read my message please.

 

Terri

 

 


 

TerriB

Most Valued Poster

 • 

3K Messages

6 m ago


@Rustyben wrote:

@TerriB wrote:

Today is Dec 18 and I see on Xfinity.com that today is the day that I can watch HBO MAX on X1. I followed the instructions on the  app screen that said to go to HBOMAX website to enter the code they gave me on the tv app screen and to choose Xfinity from the provider list. I did what I was supposed to do and It said I was all set to watch HBO MAX on the tv and that I would get a verification email which  I did not get.  Now the tv app is telling me to do what I just did all over again. Talk about frustration.   WHAT THE HECK is going on. Got all excited and now not so much.  GRRRRRR!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


==

 

Rustyben.....Morgan contacted me as you probably saw. Magic touch maybe. Went thru process for the 5th time and seems to be working finally. Thanks for your help. I have messaged Morgan.

TerriB

Most Valued Poster

 • 

3K Messages

6 m ago


@comc25 wrote:
Go to the local store or call and get the box swapped. This should be easy.

Box works for everything else and DVR is almost half full so no way I would swap it unless it blew up....lol.  

Official Employee

 • 

2.5K Messages

6 m ago

I really appreciate your update @TerriB! It doesn't normally and shouldn't have needed multiple attempts, but I am so happy to hear it finally went through. Such great news! I will be sure to pass along the feedback about your experience during those first few attempts. Feel free to keep me posted on anything else that comes up with it. Enjoy those movies! Happy holidays to you and yours.  🙂

New to the Community?

Start Here