Regular Visitor
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11 Messages
HBO max - unable to watch
I just realized I have HBO max but I'm unable to access it on my main TV with X1 box, PX model. The HBO max app gets stuck on the purple loading screen and doesn't move. I created my HBO max account and am able to access it with my phone and other tv using a Roku. I spoke with two reps, restarted X1, restarted my router, cleared cache on X1, checked parental controls, signed out and in of HBO max multiple times. Nothing has worked. I've noticed this seems to be an issue for others. What is the trick?
XfinityNicolas
Official Employee
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1.1K Messages
2 years ago
Hey @Ward0526, thank you for reaching out to Xfinity Support on our forums and for updating us on all the steps you have already tried. When you were speaking with the two reps, do you know if they submitted a ticket for our backend team to get it fixed?
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Ward0526
Regular Visitor
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11 Messages
2 years ago
Hello @XfinityNicolas. Thank you for getting back to me. No there hasn't been a ticket submitted.
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user_2763d8
Visitor
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2 Messages
2 years ago
Is there a solution to this? I've tried everything too and after hours on chat with an Xfinity rep still no solution. Very frustrating!!
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MusicalGym
Contributor
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37 Messages
2 years ago
I've made a separate post but no replies yet.
Can you create a thread that stipulates the steps one can do to get this seemingly common issue resolved?
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