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LilBecky
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Regular Visitor

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8 Messages

Saturday, January 15th, 2022 1:02 AM

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HBO max " subscription expired" message

I posted on forum:

I am getting same subscription error on HBO max..and it worked just fine earlier. It is included in my subscription package.

It is only on my tv..I don't watch it on any other devices. Have x1 box..doing a refresh now to see if it helps..I literally had it on earlier..now says expired

Question

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Updated 

2 years ago

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LilBecky

Regular Visitor

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8 Messages

3 years ago

Took my address of because I don't want it on forum

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LilBecky

Regular Visitor

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8 Messages

3 years ago

Never mind..did a system refresh and that seemed to fix it

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CCAlicia

Contributor

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250 Messages

3 years ago

Hi @LilBecky. Thank you for taking the time to reach out through our Xfinity Forums! Oh no! how upsetting! I'm sorry to hear you're running into issues with HBO MAX! I see it has been a couple of days since this post, is HBO MAX still giving you trouble? 

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Henry433

Visitor

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1 Message

3 years ago

Mine says can’t verify subscription and even went to my account to check and uncheck and remove something from my bill to update maybe? Still not working…

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XfinityDemitrius

Official Employee

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1.3K Messages

Hi @Henry433
We would be more than happy to assist in troubleshooting the issues you are encountering authenticating HBO Max. Would you be able to go through a few steps with me the evening to see if we can get you signed in and activated? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_6826ee

Visitor

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1 Message

3 years ago

Haven't been able to get HBOmax for months because it says my subscription has expired. We are subscribed to HBO so should be getting HBOmax for free. I have called xfinity but their techs have no idea how to help, they are clueless. I'm so tired of xfinity, we are ready to go get a new provider.

e 

s

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XfinityDilary

Official Employee

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1.8K Messages

Hey @user_6826ee. Thanks for commenting on our Community forums to let us know of this situation. I'm sorry to hear you have no access to HBO Max. I love HBO Max and would be as frustrated as you if I didn't have access to it. I'd like to check your subscription status and help turn this experience around.

 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityChad2

Official Employee

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263 Messages

@user_6826ee​ any chance you logged out and logged back in from the app on the cable box?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cca5e3

Visitor

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1 Message

3 years ago

Trying to get HBOMAX and it said it expired why?

This comment has been converted into a post

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CCOtto

Problem Solver

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497 Messages

Hi, @user_cca5e3

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_912036

Visitor

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1 Message

3 years ago

I’ve been trying for weeks to access HBO. I’ve been paying for it for almost a year now i think, i even had a chat session with xfinity customer service to see why i couldn’t access it. They assured me they fixed the problem and that i would be able to access it next time i used it through my xfi equipment. Well, just tried to use it and i got the same message. “Subscription has expired”. But my bill clearly states i am paying for it monthly. At this point i just want to cancel, but i can’t cancel through the app because it’s not a valid subscription. This is getting annoying.

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user_a78fb9

Visitor

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1 Message

3 years ago

My account shows that I have HBO Max, but HBO Max app says my subscription has expired. What is going on?

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CCMartin

Gold Problem Solver

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2.9K Messages

@user_a78fb9

 

Hey there! I know its been a couple days since you made this comment. Were you able to get the HBO max to work? 

I no longer work for Comcast.

3 years ago

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user_62be8e

Visitor

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2 Messages

3 years ago

This appears to be a systemic problem for many subscribers. Would make more sense to address the problem directly instead of posting the same customer service message to every Xfinity customer. Just saying.

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user_62be8e

Visitor

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2 Messages

2 years ago

Any updates on removing the "expired error" from HBO Max?

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