Geo72's profile

New Poster

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2 Messages

Fri, Dec 18, 2020 8:00 AM

HBO MAX NOT WORKING , TV's not giving Unique Code

My X1 boxes are newer....on both tv's at 1st they gave me the code to enter into my HBO MAX app .....iit worked like for 10 min....then i did a hard rest to both X1 BOXES........when it came back up i tried to enter in to the app on both boxes...i know only get a purple screen, if i hit the back back, i get this message which says: ERROR, an unexpected error occurred while running HBO MAX.......GO BACK or EXIT HBO MAX.......any help would be greatly appreciated....P.S. i can log on with my computer and phone......something went wrong with the X1 boxes connecting....

Responses

New Poster

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2 Messages

5 m ago

Never got it resolved, both boxes still give me the purple screen, then says reset HBO max or exit HBO max........and still nothing
ComcastMartin

Official Employee

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2.4K Messages

5 m ago

Hi there, @Geo72. I hope you are having a fantastic end of the year!

 

I want to do my best to help improve your experience along side our team here on the forums. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

5 m ago

@ComcastMartin I have had this same issue for about a week with a purple screen. I’m not sure how to contact you. I could not find your email. Please advise on a solution and is this a problem on all the Flex boxes. If so I should be sent a new one.
dcfox

Regular Contributor

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292 Messages

5 m ago

Click on his name on his post. Then send a personal message. 

Regular Visitor

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2 Messages

4 m ago

I’ve been having the same problem for about a week. The apps works on other devices but not the dvr. I’ve spent a few hours now with tech support trying to fix it but nothing seems to work.
comc25

Regular Contributor

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117 Messages

4 m ago

I had this issue as well.

SOLUTION: sign out then sign back in. Use the code on the TV and your laptop.

Regular Visitor

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3 Messages

4 m ago

I am having this same problem. Also, my Amazon music gets stuck on a screen that just says Amazon music with a few moving bars below it.

New Poster

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1 Message

3 m ago

I am having the same issue and I have been for quite some time and it is very sad because I don’t have any problems with it on any other devices! Please help!

Visitor

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1 Message

6 d ago

Is this ever gonna be fixed? Same issue as well

Official Employee

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73 Messages

Thanks for taking time out of your day to reach out to us here on the forums, @user_1419e8! HBO is one of my favorite channels so I'd be upset if I couldn't use the app. I'll stick with you here until we reach a resolution together. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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