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Tuesday, October 22nd, 2024 10:48 PM

Having with cnn channel

Xre 03059 error showing 

Official Employee

 • 

1.3K Messages

16 days ago

Hi there, @user_pplxar I'm so sorry to hear that you are getting an error code. I definitely know how frustrating it is to be looking at an error code while you're trying to watch TV. Since it's been a few days since you posted, are you still experiencing that error code, if so please don't hesitate to reach back out to me.-Richard

3 Messages

Yes, the problem still exists. 

Official Employee

 • 

1K Messages

Sorry to hear that is the case, @user_pplxar! Is this the only box in the home? Is it happening on any other channels?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 Messages

It still exists. The freedom channel also shows this code. I did hit the reset button from Xfinity it works briefly. I turn the channel turn it back on the error message comes back. Thanks  

Official Employee

 • 

1.7K Messages

 

user_pplxar - We can help! Have you tried using the Xfinity app to troubleshoot?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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