Hi there, @user_pplxar I'm so sorry to hear that you are getting an error code. I definitely know how frustrating it is to be looking at an error code while you're trying to watch TV. Since it's been a few days since you posted, are you still experiencing that error code, if so please don't hesitate to reach back out to me.-Richard
Sorry to hear that is the case, @user_pplxar! Is this the only box in the home? Is it happening on any other channels?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
It still exists. The freedom channel also shows this code. I did hit the reset button from Xfinity it works briefly. I turn the channel turn it back on the error message comes back. Thanks
user_pplxar - We can help! Have you tried using the Xfinity app to troubleshoot?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRichard
Official Employee
•
3.3K Messages
2 years ago
Hi there, @user_pplxar I'm so sorry to hear that you are getting an error code. I definitely know how frustrating it is to be looking at an error code while you're trying to watch TV. Since it's been a few days since you posted, are you still experiencing that error code, if so please don't hesitate to reach back out to me.-Richard
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