Hi there, @user_pplxar I'm so sorry to hear that you are getting an error code. I definitely know how frustrating it is to be looking at an error code while you're trying to watch TV. Since it's been a few days since you posted, are you still experiencing that error code, if so please don't hesitate to reach back out to me.-Richard
Sorry to hear that is the case, @user_pplxar! Is this the only box in the home? Is it happening on any other channels?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It still exists. The freedom channel also shows this code. I did hit the reset button from Xfinity it works briefly. I turn the channel turn it back on the error message comes back. Thanks
user_pplxar - We can help! Have you tried using the Xfinity app to troubleshoot?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
1.3K Messages
16 days ago
Hi there, @user_pplxar I'm so sorry to hear that you are getting an error code. I definitely know how frustrating it is to be looking at an error code while you're trying to watch TV. Since it's been a few days since you posted, are you still experiencing that error code, if so please don't hesitate to reach back out to me.-Richard
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