Visitor

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1 Message

Monday, June 22nd, 2026 8:56 PM

have a black screen

I have unplugged the router and TV box. Tried to call customer service and all it says that the phone call can't be connected. 1-800-934-6489.

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Official Employee

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2.7K Messages

10 hours ago

Hey @user_48315n, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you are still experiencing issues, please let us know.

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