Frequent Visitor
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15 Messages
H & I channel 1068 (SF bay area) shows as unauthorized today but worked yesterday.
All was well for years including up to yesterday and other channels are ok. But 1068 which was H&I yesterday and still shows as such in the grid on my TIVO but shows unauthorized if you switch to it Power cycling the TIVO sucked in new channel icons and it got the right one for 1068 but till shows unauthorized if you select it. The right info is shown on Xfinity's channel list for my address as well.
user_nk5457
Contributor
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21 Messages
6 months ago
I watch H&I on channel 698 (Comcast) on regular cable, and for some reason, today it's black. No picture or sound. (It doesn't show "unauthorized," it's just black and silent). The Xfinity guide still shows that it should be on the air. It worked last night. I have watched Star Trek on it every night for years. I'm not sure what's going on! No other channels are having problems, as far as I can tell, only H&I. It is silent and black also on channel 1068.
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jeffsanfrancisc
Regular Visitor
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19 Messages
6 months ago
H&I is also blank on mine, also using a TiVo. MeTV and MeTV+ are also blank. I was actually watching MeTV yesterday morning when the picture froze and a message popped up that the channel wasn't authorized. I've seen that message before on my TiVo when the picture is momentarily dropped, so I kept it on MeTV for several minutes to see if it would come back.
Hopefully this is just another instance of some local broadcast not working in the moment and the channels will all come back online soon. Last time a channel switched to "unauthorized" in the middle of the day it was due to maintenance at Sutro Tower.
I did check my last few billing statements to see if there was any announcement of these channels switching to IPTV only (meaning they wouldn't work with a TiVo and require having an Xfinity box) but I didn't see anything.
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Jg167
Frequent Visitor
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15 Messages
6 months ago
H & I on 1068 in the SF bay area is working again.
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XfinityArmand
Official Employee
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1.9K Messages
6 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @Jg167! We are so glad to hear from you and happy to help in any way that we can. No worries! You have reached out to the right team to help get things squared away for you. How are things with trying to access the network now? Are you still receiving the same message?
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