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user_spjjhf
1st Topic

5 Messages

Sunday, June 30th, 2024 6:58 PM

Golf Channel cutting out and back in

Noticed this yesterday and it’s no better today on the Golf Channel. 

live program stops and then restarts and repeats the same 5 second clip over and over.  Then the program resumes and plays fine for a minute or two and then does it again. 

I guess I’ll just wait until the tournament is picked up by CBS at 2:00.


I’m not happy. 

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3 months ago

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XfinityNicolas

Official Employee

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1.1K Messages

5 months ago

Hey user_spjjhf, thanks for reaching out to Xfinity Support on our forums about the Golf Channel. That definitely makes it hard to enjoy the match and I'd love to help. Are you still experiencing issues with the channel?

 

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user_spjjhf

5 Messages

No.  The problem seems to be the feed of the Golf Channel during a tournament that is also covered by a broadcast network.  Last weekend it was CBS.  Golf Channel covers the tournament from noon until two and then they switch over to the network 

Everything fine on the network feed, but when the network feed is being broadcast through the Golf Channel, it’s messed up. 

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5 months ago

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XfinityNicolas

Official Employee

 • 

1.1K Messages

 

user_spjjhf thanks for clearing that up and I'm glad it is working now. Have you noticed it with any other tournaments or just that one?

 

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5 months ago

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user_gu05qq

1 Message

4 months ago

It’s pathetic. Can’t even make it through the national anthem without disruption. Time to change providers

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XfinityBradM

Official Employee

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654 Messages

@user_gu05qq as the owner of the post, @user_spjjhf, has mentioned, there was an issue with the broadcast. Have you noticed the disruption for other tournaments/programs on that channel? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_6g0hrz

1 Message

The golf feed at the BMW is terrible. It goes blurry constantly also it freezes and cuts out completely as well. Why is this happening? Last week's broadcast on golf channel was fine! My internet speed in not the issue it is obviously the networks because the AIG women's open was blurry as well on USA. Whoever is in charge of the signal strength needs to FIX it!

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3 months ago

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XfinityBrianH

Official Employee

 • 

945 Messages

 

user_6g0hrz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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