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user_ed2f68
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Visitor

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3 Messages

Wednesday, July 13th, 2022 8:33 PM

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Golf Channel Audio Cuts Out

The sound for the Golf Channel continues to cut out. Only with the Golf Channel. No other channel. This problem has persisted for several months. Couple of support inquiries indicate this is a known issue. Clearly knowing and fixing are two different things. 

Question

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Updated 

3 years ago

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21

Pearlman83

Visitor

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3 Messages

3 years ago

I’m also having the same issue. I’m in the Seattle market. It’s driving me nuts!

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XfinityMichaelC

Administrator

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4.3K Messages

Greetings, @Pearlman83! Thanks for reaching out to us on the Forums! I hope you are having an amazing day aside from the audio issues! I certainly apologize that you are having audio issues with the golf channel to begin with! I would like to have a closer look into this and see what we can do. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_2e6734

Visitor

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2 Messages

@Pearlman83​ Hello -

Was xfinity able to help you? 

Has xfinity confirmed the issue is resolved?????

Thanks  

3 years ago

0

user_a920d7

Visitor

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1 Message

3 years ago

Has anyone that has complained about this issue had the problem resolved? I've been putting up with it for months now. Exchanged my box. Called tech support at least 4 times and have had techs out. No luck. This is quite annoying.

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user_3be860

Visitor

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3 Messages

@user_a920d7​ 

nope…watching the 3M tournament and it is happening regularly.  About to turn it off.  It’s unwatchable.

3 years ago

0

user_bb336c

Visitor

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2 Messages

3 years ago

I have been fighting this for about six months also. It only happens on the golf channel. When I first contacted them they actually told me that it was an issue between Golf Channel and Comcast. It’s very annoying to me as I am a golf a Holick and enjoy watching golf a lot. Very very very frustrating. Mostly that they won’t even admit they have an issue and just want to send techs out.

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CCMarcella

Official Employee

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352 Messages

I completely understand your frustration as my dad is also an avid golf watcher and player. Have you by chance had the time to replace your main box? Or, you can also unplug the power supply and HDMI cord from behind the box as the HDMI cord provides the sound and picture.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0bb554

Visitor

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1 Message

3 years ago

Still broken as of today. It may be on other channels as well but it’s very consistently cutting out audio on the golf channel. I’ve restarted my box, it’s on you guys. 

It’s really time to address the issue or compensate your customers. Thanks. 

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CCKyla

Problem Solver

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411 Messages

I'm truly apologetic that this is continually happening. In most cases, we provide the channel to our customers as the broadcaster sends it out, but I'd like to see if there's something we can do. Can you please reach out in modmail so we can complete troubleshooting? 

I no longer work for Comcast.

3 years ago

0

user_e00851

Visitor

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1 Message

3 years ago

I am having the same issue in Colorado - a tech came out last week, verified everything was OK here.  Said someone would get back to me within the week - no luck.  In speaking with Xfinity support again just now was asked if it was just during the broadcast portion, or were commercials also cutting in and out on audio.  I have to say, I think it is just during the broadcast - has anyone else noticed it during commercials?

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nielloeb

Contributor

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25 Messages

3 years ago

Another thread about this problem -- also monitored by an official Xfinity employee -- says it doesn't happen during commercials.

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