Visitor
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1 Message
Getting incoming phone numbers on tv
Samsung tv... always had tv showing incoming phone calls. Had small change in my triple play service. Did this stop this feature.
Visitor
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1 Message
Samsung tv... always had tv showing incoming phone calls. Had small change in my triple play service. Did this stop this feature.
dcfox
Contributor
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387 Messages
4 years ago
Check your bill or package to see if you still have caller ID after the change. It is possible.
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi, gerald_lefere. Thank you for posting here in the community. Great question! It sounds like the Caller ID to TV feature may have accidentally been overlooked when the minor package change you mentioned was completed. In some cases and depending on the type of change made, this code sometimes needs to be added manually in order to carry over. Please verify that your cable equipment still has this notification enabled. For Legacy equipment: https://www.xfinity.com/support/articles/settings-for-the-universal-caller-id-to-tv-app. For X1 equipment under Xfinity Voice, it should say 'on': https://www.xfinity.com/support/articles/x1-text-messaging-notifications. Very sorry for the inconvenience, please don't hesitate to let me know if you'd like my support with getting it added back.
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