Getting charged for Netflix

I keep getting charged for Netflix. The only service I have from Xfinity is internet. I called today and Xfinity told me to call Netflix. Why would I call Netflix and you're the one charging me. I asked about a credit and they said they would get back to me. This feels like a straight up scam. 

I keep getting charged for Netflix. The only service I have from Xfinity is internet. I called today and Xfinity told me to call Netflix. Why would I call Netflix and you're the one charging me. I asked about a credit and they said they would get back to me. This feels like a straight up scam. 

I keep getting charged for Netflix. The only service I have from Xfinity is internet. I called today and Xfinity told me to call Netflix. Why would I call Netflix and you're the one charging me. I asked about a credit and they said they would get back to me. This feels like a straight up scam. 

Hello, @user_qf7nqn 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!