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user_zineod
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8 Messages

Friday, January 31st, 2025

game show channel problems

We've been having trouble for months with a couple of channels - Game Show Network & Create are the worst. They freeze, pixilate, go black at that kinda thing. It seems to be the worst in the mornings & late afternoon thru the evening. We've tried all the advised methods including checking all the connections,  restarting the box & modem, we even got a new box as advised by Xfinity support. The other day  we did a speed test & got a very low number - 10bps instead of the triple digit speed we're supposed to have. The bot had us make an appointment for a tech to come out today & he said he had it fixed. Some moisture in an outside connection. Now just a couple hours later it's happening again. I dread getting stuck with the bots again. They just send me around in circles doing the same things I've already tried countless times.

Is anyone else having this issue? What's the solution. It's getting frustrating paying so much for service & having it not work. 

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8 days ago

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user_dl5pk3

1 Message

6 months ago

I'm same problem.  It's been going on for about 5 days and getting more frequent.

8

UMans

Regular Visitor

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6 Messages

6 months ago

I'm having similar issues on EVERY channel for months.  Decided to use On Demand tonight and like magic it works until I go back to live TV. 

5

user_zineod

8 Messages

Yep. Same here. It hasn't happened if we stream from the laptop. Just when we watch live on the TV. 

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6 months ago

0

UMans

Regular Visitor

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6 Messages

@user_zineod​ I was able to get past the Xfinity "Assistant" and chatted directly with someone.  They tried, couldn't fix it and scheduled an appointment.  Well, apparently that got me a phone call from Xfinity Support who said that my box was very old and to change it out.  Shockingly, that worked.  (for now).

Good luck

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6 months ago

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XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us @UMans! Has the new box still been working well?

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6 months ago

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user_zineod

8 Messages

@UMans​ Yeah I had the "get a new  box" thing a few months ago. Same problems with the new box. I hope it works for you. 

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6 months ago

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UMans

Regular Visitor

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6 Messages

It's better.  It's not perfect, but it's a lot better.

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4 months ago

0

Ljwnevpl

New Poster

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18 Messages

5 months ago

I am experiencing the same issues with the game show network as the other people on this post. Has been happening for awhile now. The other channels that I use seem to all be ok.

Thanks,

Laarry

3

user_zineod

8 Messages

Frustrating to say the least. A tech came out a week or so ago, fussed with a few things with the cables & said it was all good to go. Unfortunately things only got worse. If things ever get straighten out & I'll something here. 

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5 months ago

0

XfinityRay

Official Employee

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3.1K Messages

Greetings, Ljwnevpl! Thanks for reaching out about Game Show Network. I just checked again and this is not listed as a known issue that is already being worked on. We will get this figured out!

Can you tell me the troubleshooting steps you have tried such as a system refresh or resetting the equipment?

Are you watching on a TV box or in the Xfinity Stream app? 

If you have more than one place you watch the channel, are you seeing this on multiple TV boxes or devices? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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XfinityDemitrius

Official Employee

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2K Messages

Hey @user_zineod, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the game show channel. I would be more than happy to offer my assistance looking into this further for you. What issues are you experiencing with the channel? Are you still experiencing picture quality issues? Please let us know at your next available convenience. 

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5 months ago

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Bobby.P

1 Message

5 months ago

Still happening regularly. Picture was completely pink five minutes ago. Xfinity clearly knows there's an issue at this point: So fix it.

1

XfinityMartyR

Official Employee

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2.4K Messages

 

Bobby.P Thanks for the update, and reaching out! It has been a couple of days since you posted, are you still having the issue? 

 

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5 months ago

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user_rzwl0z

Visitor

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2 Messages

2 months ago

I'm having the same problem. 

Why game show Network?

One of my favorites. 

Xfinity charges enough why cant we have what we want?

Awful.

1

0

XfinityNatalie

Official Employee

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204 Messages

Hello, user_rzwl0z! Thank you for reaching out to our XFINITY Community Forum. We understand it is never an ideal situation to be missing out on your favorite Game Show Network. Rest assured, you have reached the right place to look further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

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2 months ago

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Mx4

Visitor

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5 Messages

1 month ago

Yes, we have, too.  Works fine going through the app but not the box. Drives us crazy. 

(edited)

1

XfinityBillie

Official Employee

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3.5K Messages

@Mx4 We appreciate your time in reaching out to us here on our Xfinity Forums. I understand you are experiencing channel issues. Can you share a little more about what channels and if they are freezing, pixelating or if there are audio issues? I understand you're able to view it with no issues via the Xfinity Stream app correct? Can you also share with us what troubleshooting steps you have taken?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_l2pwgc

Visitor

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1 Message

13 days ago

We get intermittent loss of sound, but today like every couple minutes the sound goes. It has been freezing for awhile.  The crazy thing is, its game show network only. We pay a lot of money monthly, this shouldn't be happening. I hope Xfinity can fix this glitch.

1

0

XfinityAbby

Official Employee

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421 Messages

 

 

Thank you for reaching out on our Community Forum. I am sorry to hear you are having this same issue. Have you attempted to reset your cable box when this happens on the game show network? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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user_wfq22e

Visitor

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1 Message

10 days ago

I'm having the same issue with the Game Show.  There's no rhyme or reason for how long it stays on, goes to sleep. FRUSTRATING!

1

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XfinityRaul

Official Employee

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2.1K Messages

@user_wfq22e Thanks for making us aware that you're also having this same problem. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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