game show channel problems

We've been having trouble for months with a couple of channels - Game Show Network & Create are the worst. They freeze, pixilate, go black at that kinda thing. It seems to be the worst in the mornings & late afternoon thru the evening. We've tried all the advised methods including checking all the connections, restarting the box & modem, we even got a new box as advised by Xfinity support. The other day we did a speed test & got a very low number - 10bps instead of the triple digit speed we're supposed to have. The bot had us make an appointment for a tech to come out today & he said he had it fixed. Some moisture in an outside connection. Now just a couple hours later it's happening again. I dread getting stuck with the bots again. They just send me around in circles doing the same things I've already tried countless times.

Is anyone else having this issue? What's the solution. It's getting frustrating paying so much for service & having it not work.

Responses

U

user_dl5pk3

1 Message

3 months ago

I'm same problem. It's been going on for about 5 days and getting more frequent.

8

UMans

Regular Visitor

•

6 Messages

3 months ago

I'm having similar issues on EVERY channel for months. Decided to use On Demand tonight and like magic it works until I go back to live TV.

5

U

user_zineod

8 Messages

Yep. Same here. It hasn't happened if we stream from the laptop. Just when we watch live on the TV.

Like

Reply

3 months ago

0

UMans

Regular Visitor

•

6 Messages

@user_zineod I was able to get past the Xfinity "Assistant" and chatted directly with someone. They tried, couldn't fix it and scheduled an appointment. Well, apparently that got me a phone call from Xfinity Support who said that my box was very old and to change it out. Shockingly, that worked. (for now).

Good luck

Like

Reply

3 months ago

0

XfinityAldrik

Official Employee

•

2.1K Messages

Thank you for reaching out to us @UMans! Has the new box still been working well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_zineod

8 Messages

@UMans Yeah I had the "get a new box" thing a few months ago. Same problems with the new box. I hope it works for you.

Like

Reply

3 months ago

0

UMans

Regular Visitor

•

6 Messages

It's better. It's not perfect, but it's a lot better.

Like

Reply

1 month ago

0

Ljwnevpl

New Poster

•

18 Messages

2 months ago

I am experiencing the same issues with the game show network as the other people on this post. Has been happening for awhile now. The other channels that I use seem to all be ok.

Thanks,

Laarry

3

U

user_zineod

8 Messages

Frustrating to say the least. A tech came out a week or so ago, fussed with a few things with the cables & said it was all good to go. Unfortunately things only got worse. If things ever get straighten out & I'll something here.

Like

Reply

2 months ago

0

XfinityRay

Official Employee

•

2.7K Messages

Greetings, Ljwnevpl! Thanks for reaching out about Game Show Network. I just checked again and this is not listed as a known issue that is already being worked on. We will get this figured out!

Can you tell me the troubleshooting steps you have tried such as a system refresh or resetting the equipment?

Are you watching on a TV box or in the Xfinity Stream app?

If you have more than one place you watch the channel, are you seeing this on multiple TV boxes or devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

XfinityDemitrius

Official Employee

•

1.8K Messages

Hey @user_zineod, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the game show channel. I would be more than happy to offer my assistance looking into this further for you. What issues are you experiencing with the channel? Are you still experiencing picture quality issues? Please let us know at your next available convenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

BP

Bobby.P

1 Message

2 months ago

Still happening regularly. Picture was completely pink five minutes ago. Xfinity clearly knows there's an issue at this point: So fix it.

1

XfinityMartyR

Official Employee

•

2K Messages

Bobby.P Thanks for the update, and reaching out! It has been a couple of days since you posted, are you still having the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

Channels and Programming

user_zineod

game show channel problems

user_dl5pk3

UMans

user_zineod

UMans

XfinityAldrik

user_zineod

UMans

Ljwnevpl

user_zineod

XfinityRay

XfinityDemitrius

Bobby.P

XfinityMartyR

New to the Community?