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user_zineod
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7 Messages

Friday, January 31st, 2025 8:31 PM

game show channel problems

We've been having trouble for months with a couple of channels - Game Show Network & Create are the worst. They freeze, pixilate, go black at that kinda thing. It seems to be the worst in the mornings & late afternoon thru the evening. We've tried all the advised methods including checking all the connections,  restarting the box & modem, we even got a new box as advised by Xfinity support. The other day  we did a speed test & got a very low number - 10bps instead of the triple digit speed we're supposed to have. The bot had us make an appointment for a tech to come out today & he said he had it fixed. Some moisture in an outside connection. Now just a couple hours later it's happening again. I dread getting stuck with the bots again. They just send me around in circles doing the same things I've already tried countless times.

Is anyone else having this issue? What's the solution. It's getting frustrating paying so much for service & having it not work. 

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4 hours ago

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user_dl5pk3

1 Message

9 days ago

I'm same problem.  It's been going on for about 5 days and getting more frequent.

8

user_zineod

7 Messages

@user_dl5pk3​ At least I'm not the only one. If I find a solution I'll post it here. 

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8 days ago

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XfinityAmandaB

Official Employee

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1.8K Messages

 

user_zineod Thank you so much for stopping in for help with your reception issues with the Game Show Network and Create. It sounds like you may not be the only one encountering the signal issues with these two channels. If that this the case the cause may not be on your end but I understand not wanting to start the process over. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

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7 days ago

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XfinityDemitrius

Official Employee

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1.5K Messages

Hey @user_dl5pk3, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Game Show Network. I would be more than happy to offer my assistance looking into this further for you. We are not showing any known issues with the station. Are you experiencing issues with any other channels or networks? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_zineod

7 Messages

Yes, it happens with Create, but not as often & it's happened with the PBS station as well.  ETA: Also, if we stream from the laptop or if my husband watches on his computer we haven't had the problem show up yet. 

(edited)

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6 days ago

XfinityRichard

Official Employee

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1.6K Messages

Hi there, @user_zineod I'm very sorry for the trouble that you are still having with those 2 channels, can you please DM me your full first and last name along with your full-service address so that I can assist you further.-Richard

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

UMans

Regular Visitor

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5 Messages

7 days ago

I'm having similar issues on EVERY channel for months.  Decided to use On Demand tonight and like magic it works until I go back to live TV. 

4

user_zineod

7 Messages

Yep. Same here. It hasn't happened if we stream from the laptop. Just when we watch live on the TV. 

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6 days ago

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UMans

Regular Visitor

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5 Messages

@user_zineod​ I was able to get past the Xfinity "Assistant" and chatted directly with someone.  They tried, couldn't fix it and scheduled an appointment.  Well, apparently that got me a phone call from Xfinity Support who said that my box was very old and to change it out.  Shockingly, that worked.  (for now).

Good luck

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6 days ago

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XfinityAldrik

Official Employee

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1.9K Messages

Thank you for reaching out to us @UMans! Has the new box still been working well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

0

user_zineod

7 Messages

@UMans​ Yeah I had the "get a new  box" thing a few months ago. Same problems with the new box. I hope it works for you. 

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2 days ago

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