U

Visitor

 • 

5 Messages

Tue, Oct 19, 2021 1:25 AM

Closed

GAC family

I’m in the Cape Coral/ fort Myers FL area and can’t find GAC family.  A commercial says it’s on 216 but it’s not. Can anyone help?

Accepted Solution

XfinityBrie

Official Employee

 • 

500 Messages

6 d ago

Hello everyone, and thank you for joining the conversation here on the Xfinity Support Forums. The Great American Country movie channel is available to subscribers who have a Starter, Extra TV package or Choice TV Entertainment Genre Pack.

 

This channel is available only as an Internet Protocol Network meaning customers must have HD service and a compatible X1 TV Box or use the Xfinity Stream App on a compatible third-party device to enjoy this network. This channel is not available for customers using a Legacy style cable system.

 

If you're having difficulties locating the channel, you can use your voice remote and say 'Great American Country Channel' and it will bring you right to it. 

 

This information is updated as of August 19th, 2021 for customers in our western division.

 

 

 

This thread is now being closed -- for any new questions or concerns, please create a new topic in the appropriate forum.

This comment was created from this reply

Visitor

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1 Message

1 m ago

Same question from the Fort Myers/Estero area.

XfinityAnna

Official Employee

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374 Messages

Thank you for reaching out over Xfinity Forums @user_2e9e0e. Welcome to the community! I am sorry to hear you have had a hard time finding the channel you love. First, I suggest using this link to browse your local lineup https://comca.st/3E6DInw (in case it moved or changed names). If you are still not seeing it, I would be happy to take a closer look. Our team will be on standby if you still need assistance.   

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Visitor

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1 Message

Xfinity clearly does not have the GAC Family Channel. I too live in the Cape Coral/Ft.Myers area. The link above is just a run around. Instead of helping the person responding does not understand the question. The GAC family used to be similar to CMT. Xfinity has the CMT channel but not the GAC channel. Will Xfinity be adding GAC which is supposed to now have 3 channels? 

Juliebo

Contributor

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29 Messages

1 m ago

I too am looking. GAC Family is on 1620. But the Christmas movie isn't showing up on Oct.30th.

Visitor

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5 Messages

@Juliebo I don’t have 1620.  Mine goes from 1619 to 1622. 

Official Employee

 • 

296 Messages

Hello @Juliebo, thank you for reaching out to us on our community forums. I dearly apologize, could you please clarify what you mean by the Christmas movie not showing up on October 30th?

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wbguy99

Visitor

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11 Messages

@user_a531d2 do you have a cable card, if you do you will not be able to see channel 1620 as it is an IPTV only channel.  

Effective August 24, 2021, ShopHQ (ch. 1046) will be available in HD IP.
Customers will need an IP-capable device (e.g., Xfinity X1) in order to view this
channel.
Beginning August 19, 2021, GAC will be moved from Digital Preferred & Preferred
+ to Digital Starter & Extra/Entertainment Genre Pack.
Effective August 24, 2021, GAC (channel 1620) will be available in HD IP.
Customers will need an IP-capable device (e.g., Xfinity X1) in order to view this
channel.

Visitor

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5 Messages

1 m ago

Official Employee

 • 

359 Messages

If you have a voice remote, have you tried saying for that network into the remote? If so, what does it do? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

@XfinityAaron I do have the voice remote and nothing comes up.  Is this going to be added to the area?

Regular Visitor

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4 Messages

1 m ago

I am in the same area and do not have the GAC channel on 1620 either. When will it be added?

Official Employee

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203 Messages

Hi there @kldeitz

I'd be more than happy to review your specific channel lineup and look into the GAC channel. Please send me a Peer to Peer message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I too have xfinity, have been a hallmark junkie for years and am interested in the Gac family channel.

Visitor

 • 

1 Message

When we stop getting the run arround and find out if xfinity will have GAC family network, I have X-1 and cannot find channel 1620

XfinityAbbie

Official Employee

 • 

680 Messages

@user_f07be3 Hello and thank you for reaching out. I can look into this for you.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityBrie

Official Employee

 • 

500 Messages

Hello everyone, and thank you for joining the conversation here on the Xfinity Support Forums. The Great American Country movie channel is available to subscribers who have a Starter, Extra TV package or Choice TV Entertainment Genre Pack.

 

This channel is available only as an Internet Protocol Network meaning customers must have HD service and a compatible X1 TV Box or use the Xfinity Stream App on a compatible third-party device to enjoy this network. This channel is not available for customers using a Legacy style cable system.

 

If you're having difficulties locating the channel, you can use your voice remote and say 'Great American Country Channel' and it will bring you right to it. 

 

This information is updated as of August 19th, 2021 for customers in our western division.

 

 

 

This thread is now being closed -- for any new questions or concerns, please create a new topic in the appropriate forum.

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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