2 Messages
Free Peacock Premium not working
I have both high speed internet and Diamond rewards and I am so far unable to get the free peacock subscription to work either way. I’ve called support several times and I keep being told that “it is being worked on by either xfinity or peacock”. My statements show that I should have peacock but I’m not actually getting it yet. When will this be fixed?
XfinityKrista
Official Employee
•
1.2K Messages
1 year ago
Hello @user_LSS30, thank you for taking the time to reach out on social media. I understand your concern with the Peacock subscription, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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