Free Peacock Premium for diamond reward members

[Edit : Personal Identifiable Information]  40-45 years total from 2 locations with Comcast.

Have never gone thru the last 4 months what I have to get my diamond rewards for Peacock Premium.

Xfinity has even put it on my statement at no charge but I cannot find anyone who can tell me how to receive it.  I have been out and out lied to on more than 2 time, and probably have spent upwards of

20 hours of my time to no avail.  Any help you can give me before my contract is up would be good.

We are happy to help you @user_87jdfx please make sure to first submit your own public post so we can adequately help and track your request. Also, make sure to not post your personal details, as we want to make sure your information is secure. I Presume since you have spent countless hours on the phone that you have already tried basic troubleshooting, so this sounds like we need to create a ticket for further investigation. Please send us your full name and address in a direct message: 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

Greetings, @user_e5b78d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues redeeming this reward, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_556007 I am happy to help you with your Peacock account concerns. I would like to have you try a few steps, so we can resolve this for you. Could you sign in to Xfinity.com or the Xfinity App from your primary UID, then proceed to the Xfinity Assistant.

After logging in you should see a message that says, “Your Peacock subscription is ready for activation.” If so proceed to activating Peacock and using your preferred email. We recommend using an email that is not already associated with a Peacock account. 

If you do not see the activation banner check your primary Xfinity email inbox to see if we sent you an activation email. If so follow the steps in that email to activate your Peacock subscription. 

If you do not see the banner, and you do not have an email from us please visit Peacocktv.com via web browser. Once on Peacocktv.com, please select sign-in in the upper right corner of the website.

If the email address isn’t valid, it will immediately prompt you to select a plan. From there I would like for you to try all emails you have, including any third-party email addresses that are not associated with your Xfinity account to find the right one that may be associated with your Peacock account. Once you locate the correct email you will be promoted to enter your password. 

I will await an update from you. 

Thank you. I have followed all above instructions. There is no activation banner at the assistant and no activation email in any email account. I also logged in to Peacock using my email and password. It tells me that I am not currently subscribed and that I have a free trial. I am being required to subscribe at $5.99/month for Peacock Premium, however, I am supposed to have a free Peacock Premium subscription through Comcast. If I have to pay to subscribe, I would expect a $5.99/mo credit on my account.

Hey @user_556007 if you are still having trouble after the steps above please send us a direct message with your full name and service address to get started. 

@user_xti2tp Please send us a direct message as well. We can look further into the ticket.

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it