2 Messages
Free Peacock Premium for diamond reward members
I am an Diamond Reward Member and cannot activate my promised FREE Peacock Premium account. Please help.
2 Messages
I am an Diamond Reward Member and cannot activate my promised FREE Peacock Premium account. Please help.
robbo
Visitor
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1 Message
1 year ago
I also am a Diamond Rewards Member and did not get my email promising me FREE Peacock Premium. I looked on the rewards page and it wasn't listed. Please advise thank you
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XfinityChelseaB
Official Employee
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1.1K Messages
1 year ago
Hello @user_4553f3, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_e5b78d
2 Messages
1 year ago
I have the same problem.
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user_556007
Visitor
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6 Messages
10 months ago
I have Diamond Rewards with Gig Extra internet and supposed to have Peacock Premium ($5.99/mo Value) free. My Xfinity Statement has stated "Peacock Premium Included At No Extra Cost" sine July 18 (5 months). However, when I open Peacock through Xfinity app, it states I am not subscribed and requiring $5.99/mo upgrade. I have made 4 calls to customer service with two "elevated" case #'s and no resolution. What is the problem?
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user_xti2tp
4 Messages
10 months ago
I also have the same problem. A ticket was opened months ago but there has been no resolution yer
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PamFon
New Poster
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14 Messages
8 months ago
All these xfinity people say they’re happy to help but nothing seems to ever be accomplished!
the direct message people ask for all your account info and then do nothing. They can’t issue links. Useless as boobies on a bull.
(edited)
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