Visitor
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2 Messages
Fox sports
I’m getting an error of: “This network is not included in your current Xfinity TV service.” in the Fox Sports app when I clearly do have all of the Fox networks in my service. The app worked fine for me up until yesterday, and it won’t even let me log out or log in again with my Xfinity info. What is the issue?
XfinityAmira
Official Employee
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3.7K Messages
2 years ago
Hello and thanks for reaching out to us on our Forums page. We appreciate you being a customer with us, and I am sorry to hear you were also experiencing this streaming issue on your end. I can confirm it was a known issue that we were aware of.
My team is here to help, but just to confirm first, are you still experiencing issues on your end?
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user_398825
Visitor
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1 Message
2 years ago
i am having the same issue with Fox Sports and ABC. It works on my Ipad but not on my Chromebook.
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binaural2000
Contributor
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37 Messages
2 years ago
Same exact issue here, the absolute worst timing possible for this authentication issue with the World Cup going on. Just tried to sign in to catch some of the end of the games and got the same error as original poster.
Is this issue on Fox or Xfinity’s end, or both?
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user_afb1e0
Visitor
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2 Messages
2 years ago
Im having the same Issue, It is not letting me sign into FOX Sports. It prompts me with "this is network is not available in your current package" when I clearly have it available. I'm not using my phone on my home network, it is over 5g. I have restarted and/or reinstalled the app. I have also restarted my phone to see if that fixes the issue. That has not helped.
It works on my home computer, and it works on my Ipad.
Is this an iphone thing? or and Xfinity thing?
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Andrewnagel
Visitor
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1 Message
2 years ago
I am having the same issue on the TV. Now it is just keeps loading and never loads.
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SHflorida
Visitor
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5 Messages
2 years ago
We are now experiencing the issues with being unable to use the fox sports app. It starts to load and then just hangs. We have uninstalled and reinstalled app, we have reset the gateway. No joy. Won’t work as an app on our TVs or in our iPhone/iPads.. select Xfinity and it says included in your package. Go to watch and it says not authorized with your provider.. HELP!
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