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user_olacco
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5 Messages

Saturday, July 26th, 2025

Fox News channel

Please fix pixelation / poor signal quality affecting only the Fox News channel. Very annoying. 

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2 days ago

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XfinityAbby

Official Employee

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440 Messages

2 months ago

Hello @user_olacco. Thank you for reaching out on our Community Forum. Is the pixelation happening at specific times? When this does happen have you attempted to reset the TV box? 

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user_olacco

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5 Messages

Mainly happens evenings during prime time. Not so much during the day or late night. Makes no sense to me. Only noticed signal denigration on one channel. 

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2 months ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

Thank you for confirming that @user_olacco, we appreciate it. Have you tried restarting your cable box yet? 

 

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2 months ago

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user_olacco

Visitor

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5 Messages

Yes. Reset box and installed new hdmi cable. May be nearby 5g cell tower or weak satellite signal to local xfinity. Strange that is only one channel and mainly early evening. 

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1 month ago

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XfinityMartyR

Official Employee

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2.6K Messages

 

user_olacco I would recommend using the Xfinity app to help identify any issues in your area for that one channel. 
 
Open the Xfinity app.
Tap the Services tab.
Tap Troubleshoot TV issues.
Tap the applicable option to start troubleshooting.
 
Let us know how it goes. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_vwgc23

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1 Message

25 days ago

Same in Harford County MD. Only the Fox News channels on all Comcast channels. Every other channel fully clear and no pixel issues or breaking up!

probably worth noting the Comcast/Disney alliance but our lawyers have pointed that out as well.

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user_olacco

Visitor

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5 Messages

25 days ago

Reseated all connections. Even in the box outside the house. Replaced all hdmi cables. Connected to different port on new TV.  Restarted box and wifi several times. Nothing works. Note that Fox channel works great using wifi app. Picture and sound are excellent. I have the newest xfinity tv box. Could the box be the problem (other than deliberate interference)?

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XfinityBradM

Official Employee

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1K Messages

@user_olacco Thanks for getting back to us and providing the community with the troubleshooting step you've taken. If you've tried all of those steps let get you into DMs so we can take a look at your service more closely and offer solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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hogislandmark

Contributor

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36 Messages

I am also experiencing pixelating and freeze screen on Fox news channel at my home SE Pennsylvania. This past week (September 6, 2025) I was staying at an Atlantic City casino. Fox News was pixilating; the audio and video were out of sync by 20 seconds. I had the casinos maintenance check the problem. He said it must be a signal problem from Comcast. Nothing that he could do. Please note, Discovery Channel doing the same. At home have the X! box. Yes, I unplugged the XI box and the TV and reset both. I would be nice to this repaired. 

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4 days ago

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sailorbear510

Contributor

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39 Messages

3 days ago

You do get live access to streaming versions of that channel with your Xfinity Subscription like Discovery, TLC and other brands if you log in with your computer and authenticate with Xfinity. Then you can check to see if its just your box or if the streaming version of the channel does it too. 

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hogislandmark

Contributor

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36 Messages

@sailorbear510​ 

I will give it a try. I normally do not use my computer to view TV programs. 

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3 days ago

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XfinityJeniece

Official Employee

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3.4K Messages

Hey there, @hogislandmark, thanks for reaching out through Xfinity Forums regarding your channel issues. I would be happy to take a look into this issue for you and get the problem reported. Can you please send us a Direct Message with your full name and your full address? 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_olacco

Visitor

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5 Messages

3 days ago

The channel works great on other (wifi) streaming devices. Only happens when watching on main TV through the box. I am sure Hogislandmark will have the same results.

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