Visitor
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1 Message
"Fox News channel" not working correctly
For several months, I have noticed that there are intermittent glitches of both audio and video on the HD channels of the Fox News Channel. I use TiVo DVRs with CableCards from Xfinity. All other channels are OK and do not seem to have this same problem. The problem seemed to have stopped altogether for about 10 days, and as of yesterday has started again. I have already had Xfinity techs come out to my house and run new coax from the pole to my house, from the box where the coax comes in from the pole to each of my TVs, and swap out the CableCards on all three of my TiVo DVRs. The exact same problem persists on just the HD channels of Fox News Channel. At this point, I am convinced that the problem is not on the hardware/cabling level at my house. In the event that the problem is upstream from me (i.e. between Fox News Channel and Xfinity, or between wherever the signal emanates from at Xfinity to my house), what would be the troubleshooting process? The intermittent glitches are infrequent (on average, once every 2 minutes or so), and as it is only on certain channels, some might think it nitpicky and worth just accepting, but at over $180/month for the service I am paying for (especially in an era where so many are cutting the cord), I would imagine that Xfinity would make an extraordinary effort to retain the remaining paying customers they do still have and ensure that their signal was flawless.
adwea
Visitor
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1 Message
2 years ago
For what it's worth, have this same problem and have noticed that live function does display on TV but if you record you can then watch the program from beginning to end. Not using TiVo DVRs just Xfinity xFI DVR.
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CCEthan
Official Employee
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1.4K Messages
2 years ago
Hi, @juanfm11. Thanks for the details on what has happened so far! We definitely want to make sure this gets a permanent fix and i see the area has some work going on right now. I am going to keep an eye on it and once it is resolved I will check back and see how the Fox channel is doing and take more steps if needed.
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CCXavier
Official Employee
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695 Messages
2 years ago
Hey @juanfm111, just checking back on you to make sure your services have fully recovered from the service interruptions in the area, is all meeting expectations? Just let you know, our team is here to help ensure this is fully resolved for you!
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user_a01ab7
Visitor
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3 Messages
2 years ago
Same issue for me, frustrating.
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Cristinashepard
Visitor
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1 Message
2 years ago
I live in Sterling, Virginia and I have the same issues with intermittent glitches. Today is particularly bad. It did not happen before, it started being really bad since the beginning of February, 2022. Is Xfinity going to fix it or not? I am paying $176 a month. This is unacceptable.
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user_dbfa16
Visitor
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1 Message
2 years ago
Writing from New Mexico. Last several days FNC has been totally worthless. Terrible signal. Choppy reception cannot be understood. This only happens with FNC and has been going on intermittently for several years. Never have seen a good answer from Xfinity/Comcast people.
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user_ba91fb
Visitor
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1 Message
2 years ago
I am seeing the same issue with FNC only. They try a system reset, same result. Now they are sending a service tech, even though I do not believe the issue is hardware related. Very frustrating.
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Jau-Kay04
Visitor
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1 Message
2 years ago
I’m in Northern Virginia have seen the same issue intermittently with Fox News channel only
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user_52d0df
Visitor
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1 Message
2 years ago
It is happening right now in Washington State.. has been off since yesterday.. did it last week too.. What is going on??
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ijfritz
Regular Visitor
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10 Messages
2 years ago
Same problem here in Albuquerque area. Been going on for months. Has anyone seen this fixed for them?
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