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user_mx6zp2
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Saturday, July 27th, 2024 3:50 AM

Fox News channel always out

This has already happened several times to us in the past… the only channel we suddenly cannot get is Fox News (841)… very suspicious of you ask me. 

Question

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Updated 

2 months ago

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dave006

Contributor

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17 Messages

4 months ago

Not really a suspicious situation. If there is an issue with your connection to Xfinity the current active will not work properly until the Cable box or DVR is restarted. I have seen the same issue when we are on a local channel, Fox News, CNN or almost any channel.

Dave

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XfinityAlyssaA

Official Employee

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1.7K Messages

4 months ago

Good evening @user_mx6zp2, and thank you for reaching out on our Community Forums, we appreciate your time and are sorry to hear that you are having trouble with your Fox News channel. Our team will be happy to help troubleshoot further. Are you experiencing any erorr codes or messages on that channel? 

 

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jfoxegizi

Visitor

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1 Message

2 months ago

We consistently have the same problem with Fox channels only, on comcast. Screen says we cannot connect. Why only that channel? We are talking 20 to 25 times in the past 45 days. You can’t fix it , why? I’m tired of getting up to reset or going on chat. Ridicules! I’ve spoken to techs, chatted with ai and techs replaced my cable box and cords and had a tech out. Very very close to finding a new provider. Why only Fox???

(edited)

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XfinityThomasA

Official Employee

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1.7K Messages

It's important to us that you're able to enjoy your favorite channels, and we'd appreciate the opportunity to help troubleshoot. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

As a quick reminder, if you're experiencing an issue with your Xfinity services you can use the Xfinity app to troubleshoot. It works great and is easy to use.
- XfinityThomasA

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_x7jpc5

1 Message

2 months ago

I’m getting sick and tired of Xfinity. I think it’s time to go to someone else. This is [Edited: "Language"]!

(edited)

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user_apjvob

1 Message

2 months ago

I constantly have this issue too. Suspicious that all the other “news” channels are available just not Fox News. Time to find a new provider!!

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