tdeck66's profile

New Poster

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1 Message

Fri, Jun 12, 2020 1:00 PM

Fox New not working

Why is the Fox News Channel not working on xfinity today?  All other channels are working.  It works fine on Hulu tv service.  I will cancel xfinity if you do not fix quickly.

jav6joev

Gold Problem Solver

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2.2K Messages

1 y ago


@tdeck66 wrote:

Why is the Fox News Channel not working on xfinity today?  All other channels are working.  It works fine on Hulu tv service.  I will cancel xfinity if you do not fix quickly.


It's working fine here in zip code 05478, where are you?

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

Onscreen error message?

New Poster

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2 Messages

1 y ago

Not working here either, none of my local channels or Hallmark are working. Those are the channels I most watch. I may as well not  have Cable if I don't have them.

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

Any onscreen error message?

New Poster

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2 Messages

1 y ago

fox news channel seems to be the only channel having problems also,this happens all the time yet all other news channels work just fine wonder why this is hmmm!!!!

Visitor

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1 Message

@kuhndog30 same problem in ny,
 it's only fox news channel

Official Employee

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177 Messages

Thank you for taking the time to reach out and being part of the Xfinity family. That is pretty strange that Fox news isn't working for you. Sounds like it could be a channel frequency issue. I'd be happy to find out for sure and fix the issue for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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1 Message

1 y ago

We have the same problem. Fox News Channel gets scrambled, with one other random channel.

4th time this has occurred this year

jav6joev

Gold Problem Solver

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2.2K Messages

1 y ago

Fox News is working for me in zip code 05478, Northern Vermont.  Appears to be a local issue where not working.

New Poster

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2 Messages

1 y ago

i will cancel comcast tomorrow if fox is off. the end 07070

New Poster

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1 Message

1 y ago

We are having same issue for about a week. It’s off and on pixalated and sound muffled. Other channels all ok.
We are in zip 47934

New Poster

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1 Message

1 y ago

Fox News is fine I puke but off air on Xfinity... and when I use voice commands, repeatedly forces me instead to CNBC, which I have literally never watched. Moreover all other news programs are on air. Why the disparity Xfinity? When will this be resolved?
CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

It’ll be resolved when you either do troubleshooting on your end or have a tech out

New Poster

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1 Message

1 y ago

Not working here this afternoon/evening in PA zip 18419.  Message is that it is blocked and to notify the service provider.  I WANT MY FOX!!!!

New Poster

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1 Message

9 m ago

Same here in Texas!! What’s going on?

Visitor

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1 Message

6 m ago

Our Fox news isn't working today either... whats up with that? zip 46037

Official Employee

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286 Messages

Hi @user_e3c46a, I am sorry to hear Fox News has not been working on your box. I can understand the disappointment when you can't watch your favorite shows or channels. I would be happy to investigate this for you. Can you send me a private message with your full name, account holders full name (if different), and complete service address? To send a private message click the chat icon in the right corner and select the shared handle "Xfinity Support" when prompted. We look forward to hearing from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Not working in 77469 wither.  ALL DAY   Only Fax News. 

With all these locations.  It appears Fax is blocking it's regular viewers.  Notice ones where  it's working say they don't watch it much.

Official Employee

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213 Messages

Hello @user_b66088. This is a year old thread that will be closed. Our team can help. To get started please create your own public post without your account information. Please provide as many details about your experience as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 m ago

FOX NEWS not working here at 24153!  6/26/2021  So far, it has been 4 hrs that I've been trying.

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