CA2016's profile

Contributor

 • 

142 Messages

Wed, Aug 25, 2021 8:16 PM

FoodNetwork Guy's Grocery Games S27 Ep8 Missing On Demand

FoodNetwork's "Guy's Grocery Games" S27 Ep8 titled "All Star Egg-stravaganza" is missing from On Demand.  Ep8 originally aired 8/11/2021.  Both Ep7 and Ep9 are posted On Demand, but Ep8 is missing.  Please post Ep8 to On Demand.  Thank you.

Official Employee

 • 

279 Messages

2 m ago

@CA2016

Hello! Thanks for reaching out to us here online through our Xfintiy forums support platform. I love to binge watch seasons, personally, and I can imagine its frustrating to get halfway through and miss an episode. Thanks for bringing this to our attention!

Sometimes, the OnDemand selection can be determined by the network and what they choose to air. The same applies for shows that they charge for instead of having it OnDemand for free. However, there is also that chance that this is an error or by mistake so we definitely want to enter a ticket to be sure. I will need to gather some personal information to submit this for you. Could you send me a Direct Message, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

CA2016

Contributor

 • 

142 Messages

@XfinityDevinC I left a message per your instructions above.  S27 Ep8 is still not available On Demand.  S27 Ep1-Ep7, Ep9 and now Ep10 are available On Demand.  Just Ep8 is missing On Demand.  Appreciate any help.  Thanks again.

CA2016

Contributor

 • 

142 Messages

This problem is still not fixed.  S27 Ep8 is still not available to watch On Demand.  S27 Eps 1-7 and Eps 9-11 are available On Demand.  Just Ep8 is missing.  I guess this will not be fixed.  Maybe in the future Ep8 will have a repeat airing that I can record. 

Official Employee

 • 

270 Messages

Hello @CA2016, thank you for reaching out to us on our community forums. Our On-demand content is provided by the networks and studios that own the shows and movies. In some cases, the networks themselves remove the content intentionally. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
CA2016

Contributor

 • 

142 Messages

1 m ago

Season 27 Episode 8 is still not posted to On Demand.  Every episode of this program airing after Ep8 is available to watch On Demand.  Just Ep8 is missing from On Demand.  Also, Ep8 is not scheduled for a repeat airing that could be recorded as an alternative to watching it On Demand.  Please fix this.  Thank you.

New to the Community?

Start Here