Contributor
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18 Messages
Favorite channels disappeared
As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that issue or tell me why this is happening. Thank you.
user_50r25l
Visitor
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3 Messages
4 days ago
Same problem here on my box
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user_fb242d
Visitor
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4 Messages
3 days ago
That happened to me yesterday I was watching my favorite channels I went somewhere when I came home and hit the guide button it came up completely blank and told me how to add channels to my favorites list. There's some of them I can't find though like there was one there I can't remember what the channel was but it showed Christmas movies 24 hours a day and it's not Hallmark or lifetime movie Network all he showed was movies and they were Christmas movies and it was a regular Xfinity channel
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GaryR1
Contributor
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18 Messages
3 days ago
It seems nobody from Comcast has answered me or any of us. That's very disappointing.
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user_fb242d
Visitor
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4 Messages
3 days ago
Yeah well that's pretty telling right there that they won't respond. I tried all the things that were suggested online I went on my phone I removed something from my favorites then we added it and it didn't bring back any of the channels on my favorite list I've been building it back up but I'm still missing channels and it seems like there's some channels Comcast just removed.
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XfinityJanelle
Official Employee
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2.4K Messages
2 days ago
Hey @GaryR1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your favorites list. Are you still seeing an issue with the favorites or have they returned. It does appear there was an issue that has since been resolved.
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Scree
Contributor
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54 Messages
3 hours ago
Never fear, this is just a common feature that usually happens only once in a blue moon! But this week it happened twice to me.
First time, a few days ago, the favs list was completely gone. I re-added all my favs, except for 2 channels I no longer wanted there. The next day, those 2 channels reappeared in the list. So apparently they fixed the problem and restored the whole previous list.
Second time, today, just the first half or so of the favs list disappeared. I re-added the same ones because I'd rather not wait.
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