Hey user_b9ffd5, thanks for reaching out to Xfinity Support on our forums. Are you still experiencing issues with ESPN? If so, are you getting any error messages?
@XfinityNicolas Hi, I’m trying to watch Game 1 and have repeatedly received a “User not authenticated” error code when I attempt. In a much older thread, another commenter mentioned logging entirely out of Xfinity and then logging back in and re-authenticating to make it work. However, when I go to my Account, I just get stuck on a page that says “Thanks for the patience while the app is loading” and nothing else happens. So unfortunately I can’t even try what the past commenter suggested either. Any suggestions?
Thank you for reaching out to us @user_i44z9u! Are you signing in to the ESPN app on the Xfinity cable box or on a different device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNicolas
Official Employee
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1K Messages
29 days ago
Hey user_b9ffd5, thanks for reaching out to Xfinity Support on our forums. Are you still experiencing issues with ESPN? If so, are you getting any error messages?
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