U

Visitor

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2 Messages

Wednesday, May 22nd, 2024 6:40 PM

Espn not working

Why is espn/espn + not working?

Official Employee

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1.1K Messages

2 months ago

Hey user_b9ffd5, thanks for reaching out to Xfinity Support on our forums. Are you still experiencing issues with ESPN? If so, are you getting any error messages?

 

1 Message

@XfinityNicolas​ Hi, I’m trying to watch Game 1 and have repeatedly received a “User not authenticated” error code when I attempt. In a much older thread, another commenter mentioned logging entirely out of Xfinity and then logging back in and re-authenticating to make it work. However, when I go to my Account, I just get stuck on a page that says “Thanks for the patience while the app is loading” and nothing else happens. So unfortunately I can’t even try what the past commenter suggested either. Any suggestions? 

Official Employee

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1.3K Messages

Thank you for reaching out to us @user_i44z9u! Are you signing in to the ESPN app on the Xfinity cable box or on a different device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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