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user_qbuh8x
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Tuesday, June 4th, 2024 3:30 PM

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Espn not working correctly yet again

Espn keeps freezing, it's the only channel that does this. I've done all the resets 3 times and still no changes. Every other channel is fine, on demand is fine, watching recordings is fine. It's simply espn that suddenly won't work correctly.  It's also the channel I watch the most.  Been a platinum customer for over 25 years now, why is this happening?  Month after month afrer month this happens for no reason at all.  What really going on and why does thus continue to happen?  I need answers and I need it fixed. Once again, I've reset the box 3 times and I've reset my entire system 3 times so no I will not reset it again. It doesn't help this problem . This needs to fixed once and for all

Question

 • 

Updated 

5 months ago

413

6

user_a8u215

1 Message

11 months ago

I live in South Bend and am having the same problem - only the ESPN channels. All the others work fine.

2

user_67qy45

1 Message

11 months ago

Seems like since they changed to xumo box they are have issues system wide, they make millions while we have to pay our bill on time and no compensation for their errors! 

0

user_bgalrq

1 Message

8 months ago

I have the same issue, what is up with ESPN

2

0

user_475k7g

1 Message

Having the same problem right now. 

8 months ago

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

user_475k7g Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_rxohga

1 Message

6 months ago

ESPN is freezing. Have tried resets and the assistant did a household update. The fix the assistant gave was to change the channel and change it back. Obviously there is an issue with ESPN. 

1

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

Hi @user_rxohga Thank you for reaching out this evening. We are happy to assist you with ESPN. Is this happening on all ESPN channels?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_rp8p4b

1 Message

5 months ago

I’m having the same

exact issue and it’s the only channel that has this issue

1

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@user_rp8p4b 

 

Thanks for reaching out I do apologize for any inconvenience you're experiencing with the ESPN channel as I'm a big time sports fan and I would not be happy if my services were not working as they should be. Are you still having issues with your ESPN channel or any other channels. have you tried doing a hard reboot on the cable box by unplugging the power cord from the cable box for 30 seconds and plugging it back in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

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