pamm2's profile

Contributor

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55 Messages

Tuesday, November 21st, 2023 1:07 AM

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ESPN MNF broadcast problems

What the what? Really?! Monday night football on ESPN broadcast not coming in? Comcast, FIX THIS ASAP, please.

1 Message

7 months ago

Really Comcast no ESPN for Monday night football?

Official Employee

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765 Messages

7 months ago

Good Evening @pamm2 We hope you're doing well. What exactly was happening with the MNF broadcast? Was there a lot of pixelation/audio drop-off?  Were you seeing any error codes or messages on the screen? We do have several self-service options that generally help resolve most TV issues 

 

Fix Your TV Service Using the Xfinity App

 

Troubleshooting for Your Non-X1 Xfinity TV

 

If the issue is happening only during a particular show or on a specific channel,  it is possible that this is a network-specific error or feed issue. If it's happening on multiple channels at disparate times of day, there could be possible issues with the connections to the box or home. 

 

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cables. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

 

If these avenues have been tried already and the issue persists, please reach us via direct messaging, and we're happy to assist.  Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address, so we can find your account quickly and easily.  

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