Visitor
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2 Messages
ESPN issue
Xfinity can you please fix the issue with the ESPN signal. Picture constantly freezes, sound cuts out or picture pixelates. Had technician check cables, fittings and signal strength and found no issues. He said issue has to be with signal for that channel. Very annoying trying to watch TV with what it cost per month and not being able to watch what channel I want to because it's unwatchable.
XfinityJanelle
Official Employee
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1.1K Messages
8 months ago
Hi @dukevii Thank you for reaching out on the Xfinity Community Forums. Is the issue happening on all devices when trying to watch ESPN?
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XfinityJanelle
Official Employee
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1.1K Messages
8 months ago
Thank you for the information, I will be happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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