ESPN and Golf Channel Pixelated

Everything with my xfinity TV service works great except for ESPN and the Golf Channel. I'm seeing a pixelated picture like what you'd see if there were a satellite issue. I'm also seeing the same issue when I use the ESPN app on Apple TV which doesn't use the set top box. Anyone seeing these issues and have any idea what to do about it?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

CC_Armand

Official Employee

•

2.4K Messages

4 years ago

HI there @GJ9! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum to voice your service concerns. We are so glad to hear from you and want to assist in any way that we can to get this taken care of for you. No worries! You have reached out to the right team, and we are going to get things taken care of for you. So that we can get started, we would need access to your account. Please feel free to shoot us a DM with your full name and complete service address. That way we can access your account and take a look at what is going on. 😉

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://comca.st/38Jmq5V

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

CC_Armand

Official Employee

•

2.4K Messages

4 years ago

HI there! Thanks so much for taking the time to shoot us a DM today. This is not at all the experience that we want for you to have with your services. No worries! We are going to do everything that we can to get this taken care of for you as soon as possible. When this issue occurs, can you tell me if you are receiving any error messages or codes on your screen?

2

0