Xfinity Support's profile

Official Employee

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242 Messages

Tuesday, March 31st, 2026 8:21 PM

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.

For more information, visit https://www.xfinity.com/facts

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Visitor

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1 Message

4 days ago

Why am unable to watch WPTV in Martin County.    I have watched that station all of my life since the early 70s.   I hope that you plan on prorating my bill.   

Visitor

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7 Messages

3 days ago

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our monthly rate now that you've eliminated channels that were in our package.

Note: This comment was created from a merged conversation originally titled When will ABC stations be reinstated?

Expert

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34K Messages

It's not Comcast's profit; they don't want to pay any more like you don't want to pay any more.  It's Scripps that is demanding more in carriage fees.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Contributor

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23 Messages

How much will we receive as a refund for this debacle?

Visitor

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12 Messages

i am paying over 200 dollars and you are taking my channels away. really?  you all are not serving the customers that you are paying you

Visitor

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12 Messages

i pay over 200 dollars per month and you are not honoring your part.  this is ridiculous.  This better be rectified soon or i will cancel and do everything in my power to let others know that you are a business that takes advantage of their customers. 

Visitor

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7 Messages

Tomorrow is my deadline for comcast to get abc back. If it's not it's bye bye comcast. I've had enough of their [Edited: "Language"]

Visitor

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1 Message

3 days ago

if you are looking to go out of business or lose massive numbers of customers, you are sure going about it right. "we're not giving you the one channel you watch (ch. 5 nashville), but we're going to charge you full price anyway."  great customer satisfaction plan....

Visitor

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1 Message

3 days ago

This as bad as the Altitude Sports (Avalanche & Nuggets) fiasco. Please fix our access to our local ABC station. I'm looking into "cutting the cord". I find it amazing Comcast/Xfinity continues to take my money. You guys are doomed to be the next Blockbuster.......going out of business

Visitor

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1 Message

3 days ago

Please reinstate E. W. Scripps local programing or refund local channel fees.

Visitor

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4 Messages

1 day ago

It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either bring back ABC or lower our bills. 

Note: This comment was created from a merged conversation originally titled Dropping ABC

Expert

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117.5K Messages

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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1.3K Messages

Good morning @user_h80utt. Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

Unfortunately, you did not address my position.  If Xfinity is not paying E.W. Scripps for programming, there should be a surplus of funds since our rates have not decreased.  It seems reasonable, therefore, that this surplus would be rebated back to the consumers.   With so many consumers leaving cable TV, it would be a good faith response.  

I don't expect that we will come to an agreement.  

Official Employee

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673 Messages

Unfortunately we do not give out surplus because we are negotiating with a company for service. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

You’re negotiations are taking far too long and we are not getting the service that we expected to get for the price that we are paying. Can anyone address that concern?

Visitor

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2 Messages

1 day ago

Please restore Channel 7. 

Note: This comment was created from a merged conversation originally titled Channel 7

Visitor

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1 Message

23 hours ago

This is utterly unacceptable to not have the basic cable channels during the biggest sports time of the first half of the year. 

Xfinity has made more than enough money this last year and is making paying customers bear the burden of them trying to squeeze an extra few points of margin. 

I’ll be contacting customer service to cancel my subscription today. 

Contributor

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19 Messages

6 hours ago

Hi Xfinity Team,

I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps.

As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability to make choices based on my budget—whether to keep or drop certain channels. It is frustrating that this same flexibility does not appear to be considered in your negotiations with content providers.

At no point were customers consulted on whether we would be willing to absorb a reasonable increase to retain access to these channels. Instead, the decision was made unilaterally, resulting in the removal of what many consider standard broadcast programming—not niche or premium cable content.

If Xfinity is choosing not to carry these channels, then it is only fair that customer billing reflects that reduction in service. I should not be paying premium prices for a diminished channel lineup.

I am requesting:

  1. A clear explanation of why this decision was made
  2. Information on whether Scripps programming will be restored
  3. An adjustment to my bill to reflect the loss of these channels

I value transparency and fairness, and I hope Xfinity will take customer concerns seriously in both its pricing and programming decisions.

Note: This comment was created from a merged conversation originally titled Poor Decision to Drop Scripps

Visitor

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1 Message

3 hours ago

When Will I be able to see channel 7 again.  And will I get a refund on my bill so the time I have not been able to see the channel?

Visitor

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2 Messages

2 hours ago

Will I be receiving a credit for your removal of Scripps from my original contract?

Note: This comment was created from a merged conversation originally titled Billing

Visitor

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6 Messages

59 minutes ago

Since April 1, Scripps channels have been pulled.  This is quite unacceptable.  In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well.   It is unacceptable that Comcast’s/Xfinity has discontinued these channels and I will change carriers if these channels are not reinstated.  This is not the first time there has been a temporary halt.  Do better comcast!    We pay a lot for your service, make it worthwhile!   

Note: This comment was created from a merged conversation originally titled Scripps channels gone

New Poster

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8 Messages

Feel the same way. Xfinity is expensive enough and over last few years service has gotten worse. Been a customer since 1998, but thats about to change.

Visitor

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2 Messages

This is unacceptable. We pay so much as it is. We are a captured audience.  Costs are passed on to us, as I am sure will happen once a new deal is struck. 

Official Employee

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4.1K Messages

 

user_fb7ijb E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.

 

Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Very dissatisfied & disappointed losing SLC Utah local channel Fox 13. I pay a lot of money to Xfinity for cable, internet as well as cell phones, to lose a much watched & preferred local channel.

This is forcing me to rethink my provider for all 3 & I am in the process of researching other possible provider considerations. It is unacceptable to take this long to come to a compromise to end this dispute. To suggest a higher cost to loyal customers should an agreement be made will also be unacceptable.

3 Messages

So how much will the monthly rate be reduced and when will this adjustment be made? We are being charged the same amount for less channels. There should be an adjustment for this. 

Visitor

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2 Messages

42 minutes ago

This is unacceptable. Bring back NBC. With the amount that we already pay, the fact that this loss of a complete network b/c of money is selfish. BRING BACK NBC.

Visitor

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2 Messages

41 minutes ago

Bring back NBC! Stop being selfish at our expense

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